Job Title

Join to apply for the Manager Client Services role at NSW Department of Communities and Justice. Joining this role involves creating a Talent Pool for Mid North Coast. This talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Grade 11/12 - $149,739 - $173,174 p.a. + superannuation and annual leave loading. Flexible work practices including flexible working hours, 35hour week and flex leave. Locations: Coffs Harbour, Kempsey, Port Macquarie, Taree. Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply. Your role Provide leadership, direction and support to a team(s) of professional and administrative staff within a Community Service Centre (CSC). Manage all aspects of the CSCs operations and build a collaborative team environment to deliver quality services and achieve positive outcomes for the communitys children, young people and families. What Youll Do Provide strategic leadership and management in all areas of the program area and be the senior representative of the Agency in the local community that your program area serves. Responsible for the delivery of the Agencys core functions and services to vulnerable children, young people and their families. Responsible for providing leadership and direction as well as ensuring the professionalism and performance of professional and administrative staff within the program area. Be proactive in providing leadership to facilitate the implementation of agreed change at the front line in a way that aligns operational activities with the corporate and strategic directions of the Agency. Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues. Build and monitor a workplace culture that values fair and inclusive practices and diversity principles. Promote and manage alliances within the organisation and across the public, private and community sectors. Initiate and develop partnerships with customers to define and evaluate service performance outcomes. Have a strong commitment to leading practice with Aboriginal families and being able to identify and resolve issues specific to the Aboriginal community and their families. Work through issues, weigh up alternatives and identify the most effective solutions. Identify resource needs and ensure goals are achieved within budget and deadlines. Develop team/unit plans that take into account team capability, strengths and opportunities for development. Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way. To Be Eligible To Apply You Must Have Tertiary qualification in a social work, social/Behavioural Science, Welfare or related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development. Valid drivers license and willingness to travel. Pre-Employment Checks National Criminal History Record Check in accordance with the Disability Inclusion Act 2014. Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012. What We Offer A challenging and rewarding career. Flexible, autonomous work environment. Competitive pay and conditions. Training and development opportunities to build and maintain capabilities. Health & Wellbeing and Employee Assistance Programs. Applications close - 11:59pm Sunday, 9 November 2025. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply you do not need to meet every desired requirement for us to want to talk to you. Apply now and join Australias top public sector employer where we will support you and provide an exciting and flexible working environment! For more information about the role or what its like to work for DCJ, please contact the hiring manager Caitlin Stewart on [email protected] or contact Peter Luong on [email protected]. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Seniority level MidSenior level Employment type Temporary Job function Business Development and Sales Industries Government Administration Sign in to set job alerts for Client Services Manager roles. Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr