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Add expected salary to your profile for insights Join the Business Engagement & Development team Hume City Council is embarking on an exciting new phase of engagement with its local business community through the employment of new Business Engagement Officers with an emphasis on place management. This role will involve working with retail and hospitality businesses in the Sunbury and Tullamarine corridor of Hume, which includes Gladstone Park, West Meadows and Greenvale. You will be part of a small team, reporting to the Coordinator Business Engagement and Development whilst also collaborating with other Council Departments to support the delivery of placemaking projects and place activities within the designated activity centres and shopping strips. You will also be required to assist in the coordination and promotion of the Hume City Small Business Grants Program and the Shopfront Improvement Grant Program. The role has a strong emphasis on place management, however a small portion of the role will include supervising a 12month pilot Volunteer Greeter Program (at the Sunbury Global Learning Centre). People with strong place management/retail and customer service experience along with a developed understanding of key challenges and needs of retail and hospitality businesses, are strongly encouraged to apply, even if you feel you dont fully meet all the criteria. What youll be doing: Contribute to various communications prepared by the Economic Development Department, including the bimonthly enewsletter with relevant content regarding retail and hospitality businesses as required, and in collaboration with Councils Senior Visitor Economy Advisor as appropriate. Provide regular updated content for the retail and hospitality component of the Economic Development pages on the Hume City Council website as required, and in collaboration with Councils Senior Visitor Economy Advisor and relevant officers from the Strategic Projects and Places (SPP) Department. Respond to business enquiries in a timely manner. This includes connecting to all resources available from the Economic Development Department as well as other departments across Council as applicable. Support the delivery of Councils Footpath Trading Guidelines. Assist in the coordination and promotion of the Hume City Small Business Grants Program and the Shopfront Improvement Grant Program. This will include being trained on the SmartyGrants system and assisting the Coordinator Business Engagement and Development as required, with the various administration tasks associated with the two Grant Programs. Provide support to the Coordinator Business Engagement and Development as required. Regular, on the ground business engagement primarily with businesses in Shopping Centres (including Centre Managers), Activity Centres and shopping strips throughout Hume. Work collaboratively with the Place Making Officers in the SPP Team to support the delivery of placemaking projects and place activation activities within Hume. Develop and maintain relationships with a range of internal and external stakeholders, including businesses to support the delivery of placemaking and place activation projects and activities. Ensuring that the Volunteer Greeter Program is appropriately supported and open to the public from 10 a.m. 2 p.m., Monday to Friday except for agreed public holidays. To supervise the Volunteer Greeter Program Administration Officer and Casual staff member in effective delivery of the Volunteer Greeter program. The skills and experience youll bring to the role: Knowledge of the retail and hospitality sector and local governments capacity to positively influence change. Demonstrated ability to engage with small and medium business owners, managers and employees, various Council Departments and other stakeholders. Demonstrated oral and written communication skills including computer, technology and administrative skills and the ability to prepare reports, recommendations, presentations and other relevant correspondence. Demonstrated customer service skills and the ability to respond to challenging situations and innovate when the opportunity arises. Demonstrated experience supporting a Volunteer program. Demonstrated experience managing a small team. Required Certifications & Qualifications Degree or Diploma in Business, Marketing, Economics or similar with some relevant experience; or lesser formal qualifications with substantial experience in Business Support, Economic Development and Business Research. Current Drivers Licence We offer a competitive salary package, professional development opportunities, and a supportive work environment. A childsafe organisation and an equalopportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply. All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. Perks and benefits: Professional development, Corporate health insurance, Discounted access to our Leisure Centres and Library membership. #J-18808-Ljbffr