Job Title

Administration / Office Support, Business Professional Attractive Salary on offer About the role Do you have a keen interest in customer service? Do you hold yourself with polish and professionalism and represent your organisation with pride? The Business Services Support role may be the perfect role for you. The Business Services Support is a valued team member within Aurizon. You will provide a highquality service to our customers by performing a range of business support functions within the Business Services Team at our Fortitude Valley Office. Responsibilities Reception: Greet and assist visitors, customers, employees, contractors upon arrival, ensuring a positive first impression. Assist with signing in and site inductions. Meeting Booking Management: Process and manage meeting room bookings and manage calendars ensuring availability and scheduling. Catering Requests: Handle catering requests for meetings and events, coordinating with vendors and ensuring timely delivery of services. Prepare catering areas and clean them on completion. Meeting Room Setup: Arrange meeting room setups according to specific requirements, including layout, equipment and supplies. Consumables Management: Regularly monitor stock levels of consumables such as stationery, hygiene supplies and kitchen supplies. Mail Processing: Incoming mail receive, sort and distribute. Outgoing mail prepare, package and dispatch, ensuring postal regulations are met. Courier tasks arrange and coordinate courier services for parcels, including tracking and followup. Compliance: Liaise with the Corporate Facilities & Workplace Supervisor to ensure tasks are completed in accordance with team Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Process Adherence: Follow established processes and guidelines to meet organisational and team goals, ensuring compliance with company policies and standards. Mailbox Management: Monitor, organise and prioritise incoming emails to ensure timely responses. Collaborate with other teams to address enquiries from the community. Call Centre Operations: Answer incoming calls from the community and address their enquiries or concerns in a courteous and efficient manner. Document call details and interactions accurately to maintain records. Support Activities Across Locations (Rockhampton): Undertake support activities in both the main administration building and the training centre, ensuring that both facilities operate smoothly. Assisting with Facilities Management: Assist the Corporate Facilities & Workplace Supervisor, including maintenance requests, staff locker management, facility inspections and vendor management. Building Access Control and ID Card Management: Print and issue/dispatch ID cards for employees, contractors and visitors, ensuring accuracy and compliance with security standards. Other Administrative Tasks: Adhoc tasks such as printing, binding and mail outs as requested by the business. Qualifications Previous experience in reception, call centre operations, customer service or administrative support is preferred. Strong customer service and stakeholder management skills. Exceptional interpersonal, written and oral communication skills. Strong organisational and multitasking abilities. Proficiency with Microsoft Office suite (Word, Excel, Outlook, SharePoint, PowerPoint) preferred but not essential. Ability to undertake manual handling tasks safely. Ability to work reliably and flexibly in a changing environment. Experience in managing inventories and ordering supplies. An autonomous selfstarter with a proactive approach to tasks. Professional appearance and demeanour. Ability to handle hightraffic environments with a positive attitude. Attention to detail and problemsolving skills. Ability to efficiently support various tasks and projects related to facilities management and security. Benefits At Aurizon, we support the development and growth of our employees. With a national portfolio of operations, we offer longterm and exciting career opportunities. Development and growth opportunities. Access to mentoring and development programmes. Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands. Parental leave programme and super booster. About Aurizon Aurizon is Australias largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250million tonnes of Australian commodities across the country. Aurizon connects miners, primary producers and industry with international and domestic markets, playing a vital role in the Australian economy. We look to Aurizon for a diverse and collaborative culture. We are proud of our diverse, collaborative, creative and highperformance culture, celebrating the contribution of every employee and providing opportunities for career development in a dynamic, caring and inclusive environment. Location: Brisbane Advertised: 28 Oct 2025Applications close: 03 Nov 2025 Be the first to know about new job opportunities by subscribing to job alerts. Well let you know when a position that interests you becomes available. #J-18808-Ljbffr