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About Aphex Were the construction planning platform that replaces outdated spreadsheets with multiplayer tools that delivery teams love. Major contractors like Acciona, CPB Contractors, John Holland, BMD, Seymour Whyte, and McConnell Dowell use Aphex to deliver projects ranging from $50 million to multibillion dollar mega projects. We are the marketleading solution in Australia and the UK. Since launching in the UK in 2019, we have transformed how major contractors plan and build projects, and since expanding to Australia in 2022 we quickly became the goto platform for major infrastructure and building projects. Today, we support teams building roads, rail, tunnels, hospitals and buildings that millions of Australians will use every day. Customer Success Associate Role Overview As a Customer Success Associate at Aphex you will learn our proven Land & Expand Engine by working with our Australian Customer Success team. In this role youll develop the skills to drive projectlevel value that creates momentum across whole organisations. Youll gain the opportunity to propose better ways of working and bring them to life. Responsibilities Shadow and learn how to run project deployments: work alongside experienced Customer Success Managers as they kickoff, set up, and train teams. Support planning routines: help establish weekly planning sessions that become the cornerstone of project success. Assist with user activation: learn how to move teams from weekly planning to daily coordination, multiplying the value Aphex delivers. Build relationships: develop connections with delivery team members, supervisors, engineers, project managers, and construction managers who become champions for better planning. Monitor project health: track adoption metrics and identify opportunities to improve how teams use Aphex. Learning Journey Over the next 6 to 9 months you will work in apprentice mode with our three Australian Customer Success Managers, learning how to help major contractors get the most value out of Aphex. You will also collaborate with our Account Managers and Account Executive in APAC to understand how project success drives enterprise growth. Core Qualities A genuine interest in helping teams succeed Strong communication skills and ability to build relationships Curiosity and eagerness to learn about construction and technology Organised approach to work with attention to detail Comfort working in a fastpaced, evolving environment Nice to Have (but not essential) Experience in customer success, account management, or similar roles Familiarity with SaaS or technology platforms Some experience or knowledge of construction is a bonus but is trumped by an eagerness to learn every day of the week Experience working with enterprise customers Benefits A highperforming team: be part of and contribute to a genuinely collaborative and motivated team Flexibility: remotefirst working with access to a convenient WeWork office The right tools: a sweet MacBook Pro setup and a cuttingedge tech stack Genuine development: ongoing training, learning, and coaching to get better every day (including a training allowance) A focus on culture: we are serious about making real impact, together and walking the talk every day Interview & Application Process From here we will conduct 2-3 rounds of interviews, focusing on mutual discovery of alignment on longterm goals and fit. As we are a remotefirst business with teams across APAC, Asia and Europe, we often work asynchronously. Please note that we value diversity and encourage applicants from all backgrounds to apply, even if they do not meet every listed requirement. #J-18808-Ljbffr