Job Title

Title posted on indeed.com - MR. MIKES Cranbrook - Assistant General Manager Posted on October 28, 2025 by Employer details MR MIKES Steakhouse Casual Job Details MR MIKES isnt just a pretty-looking restaurant with exceptional food, and the kind of ambience designed to rock your socks off. At its very core, MR MIKES is the experience, its the opportunity to take a break from the rigors of life, to share a drink with friends, to enjoy mouthwatering food that tantalizes the taste buds; a place where you can be you! And we are passionate about what we do. As the Assistant General Manager at MR. MIKES, you''ll be dedicated to ensuring exceptional dining experiences and cultivating strong customer relationships. You''ll oversee operational excellence, maintain a positive work environment, and manage the urbanLODGE program. Your commitment to 100% customer satisfaction will drive your approach to problemsolving and ensure a memorable visit for every guest. Additionally, you''ll support staff training, uphold cleanliness standards, and collaborate closely with the Operations Manager for store performance improvements. Responsibilities Uphold the philosophy of BUILDING RELATIONSHIPS to ensure exceptional dining experiences. Resolve customer concerns effectively, aiming to secure return visits and maintain customer loyalty. Foster a positive and enjoyable work environment for the entire MR. MIKES team. Implement rigorous training using Customer Experience Manuals to onboard and develop staff effectively. Oversee all aspects of the urbanLODGE program, including staff training, inventory control, cost management, security, and cleanliness. Collaborate with the General Manager to address specific store performance issues. Assist in restaurant management, prime cost analysis, staff training, and execution of MR. MIKES systems. Ensure adherence to cleaning checklists and standards laid out in the Operational Excellence Review (OER). Initiate action plans for improvement based on OER assessments and customer feedback. Lead roles in store openings, following corporate guidelines and contributing to continuous improvement. Participate in debriefings and recommendations for postopening/renovation process enhancements. Aid in establishing and achieving the restaurant''s operating budget. Contribute as an instructor in the Franchisee/Management Training Program as needed. Stay updated on industry trends and recommend applicable concepts for MR. MIKES. Lead or participate in specific projects assigned by the Operations Department. Qualifications High School Graduation is required; PostSecondary Education is preferred. Minimum 3 years of Front of House, Back of House experience (or both), with at least 1 year in a supervisory or management role in a highvolume, casual dining restaurant. Essential certifications in Provincial Food Safety, Responsible Alcohol Service, and First Aid/WCB. Remuneration Pay: $48,000.00 $54,000.00 per year. Details regarding compensation, benefits, and vacation entitlements will be outlined in a separate employment contract. Benefits Company events Dental care Extended health care Onsite parking Paid time off Store discount Job Type & Other Details Fulltime. Ability to commute/relocate: Cranbrook, BC reliably commute or plan to relocate before starting work (required). Education: Secondary School (required). Experience: Management 1 year (required). Language: English (required). Licence/Certification: ProServe (required), Food Handler Certification (required). Location Cranbrook, BC Application This posting is open and pending applications. The position has not been filled. #J-18808-Ljbffr