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About The Role Do you have a passion for customer service and want to work with a driven, supportive and fun team? At the BOQ Group, we believe in the power and potential of people. We are excited to grow our Adelaide team and offer the right candidate an exciting career in banking. If youre ready to jump in with both feet, then we want to hear from you! The purpose of this position is to provide outstanding customer service by identifying and supporting customers to explore their current and future financial needs, providing relevant financial products and services, and facilitating referrals to specialist teams where required. The role works closely with the Branch Manager by developing customer relationships through regular contact, proactive lead management, seeking opportunities for referrals, executing customer loan maintenance needs, and coaching Customer Service Officers. About You As an experienced Customer Relationship Specialist, you will be a passionate, highperforming operator who consistently delivers an outstanding customer experience. It would be advantageous if you have experience in the retail banking industry, with exposure to consumer lending. Your drive to build longlasting relationships and create positive customer experiences will set you apart. You will be a key contributor to a collaborative team environment, always willing to go above and beyond for your customers and colleagues. Your personalized approach to every customer interaction, combined with a can do attitude, will ensure success in all aspects of your role. You will confidently learn and use a variety of technical financial systems, showcasing your excellent written and verbal communication skills and strong attention to detail. About Us BOQ Group is a truly unique group of challenger brands with a purpose to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each comes with its own defined customer audience and brand personality, but shares one goal to build social capital through banking. BOQ Groups inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group. Benefits Flexible working arrangement Balance your work and personal life with ease. Discounted financial products Enjoy exclusive rates on our financial services across the Group. Salary sacrificing options Maximise your takehome pay with our salary packaging options. Paid parental leave with no minimum requirements Spend quality time with your new family member without any worries. Purchase additional annual leave Need more time off? You can buy extra leave days. Discounted private health insurance plan Take care of your health with our special rates. Employee Assistance Program (EAP) Access confidential support for personal and professional challenges for you and your family. Access to employee network groups Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups. Pride in Diversity membership We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index. How To Apply To apply for this role, follow the links or apply via our Careers Page. BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process. If you are successful, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the AntiMoney Laundering and CounterTerrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, and bankruptcy checks. Please no agency applications. #J-18808-Ljbffr