Job Title

OverviewService and Warranty Manager role at Metricon. Based in Geelong with travel to Ballarat and Warrnambool as needed.ResponsibilitiesManage weekly workflow meetings with scheduler and team leader to track each item and job, to drive job closures and output for the teamProactively plan and review schedulers jobs to ensure they are in line with targetsAct as coach by encouraging, supporting, and mentoring the teamProvide the motivation to focus the team and meet customer service objectivesEnsure New Home Service/Warranty inspections are booked in and setFollow up suppliers and ensure they have scheduled appointments with customersProvide support to the Construction Team if required and as directed by the Area Building ManagerManage the Regional West Quality Assurance TeamManage the Service and Warranty budget and spendBenefitsState-of-the-art Geelong facilitySupportive management culture where you matterNo two days are the same in this roleOur people are what makes us Australias leading home builderAttractive housing discounts on our award-winning homesQualificationsDiploma in Building Construction is desirable; a Degree in an equivalent course is an added advantagePrior experience in leading a team is highly desirableReasonable trade background is an advantageWorking knowledge of construction processes and detailsWorking knowledge of contracts and plansPrevious customer service and customer escalation experienceCompetent Microsoft Office suite skills, particularly WordWorking knowledge of current Standards and Tolerances relevant to the home building industryA GREAT ATTITUDERequirementsRole requires a national police check and medical examination to be undertaken by the successful applicant prior to commencing #J-18808-Ljbffr