Job Title

OverviewJoin to apply for the Field Service Technician - Level 3 role at Aristocrat Gaming.The Field Service Technician provides outstanding technical support and service excellence at customer locations. Work closely with the Service Manager and Field Services team to ensure electronic gaming machines operate flawlessly. What Youll Do Customer & Technical Service: Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site. Conduct equipment installation, removal, upgrades, modifications, and game changes to gaming equipment at customer sites, including during off-hours when venues are closed to the public. Investigate and resolve complex system faults, performing repair work as needed. Respond to service calls promptly and professionally to meet customer expectations and SLA requirements. Collaborate effectively with venue staff, maintaining a high level of customer happiness. Reporting & Documentation Accurately collect and report all activities using Aristocrats field service management tools. Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory. Record all part usage and ensure returns are completed as per ATA''s SLA and compliance standards. Assist with internal service reporting and respond to departmental requests when required. Workplace Health & Safety (WHS) & Compliance Ensure understanding of and compliance with Company and venue WHS policies, procedures, and regulations. Maintain the health, safety, and welfare of all employees, visitors, and contractors. Follow accident/incident/near miss processes and conduct investigations as required. Ensure all activities meet Company, legislative, and regulatory compliance requirements. What Were Looking For Valid Australian driver''s licence. Ability to acquire and maintain relevant state/territory gaming licences (support provided by Aristocrat). Excellent problem-solving, troubleshooting, and fault-finding capabilities. Effective communication abilities and customer-centric attitude. Self-motivated and able to work independently across multiple customer sites. Good organisational skills with the ability to manage time, tasks, and service schedules. Proficient in using mobile devices and field service applications for reporting. Flexibility to work weekends and public holidays as needed. Preferred Experience in a technical field service role, gaming industry, or electronics/mechanical repair. Familiarity with diagnostic tools, maintenance scheduling, or service coordination. Previous exposure to WHS systems, compliance environments, or regulated industries. Physical Requirements Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools. Able to comfortably step up onto a safety step and work in variable physical environments. Comfortable standing for most of the workday and aiming for extended periods. Able to bend, squat, and work at ground level if required. Capable of raising arms overhead and performing tasks at shoulder level as needed. Additional Information This role is subject to mandatory background screening and regulatory approvals. You may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and may require disclosure of relevant personal information to government agencies and gaming regulators. This is a condition of Aristocrats gaming licenses. The specific information required may vary by jurisdiction. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location on a full-time basis without the need for current or future visa sponsorship. EEO Statement Aristocrat is an equal opportunity employer. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. Benefits & Travel World Leader in Gaming Entertainment Robust benefits package Global career opportunities Travel: Up to 25% Travel expectations and additional information are subject to regulatory requirements and company policy. #J-18808-Ljbffr