Job Title

OverviewAre you passionate about providing exceptional customer service and enjoy solving problems to make a real impact in people''s lives?We are currently looking for energetic Schedulers who can multi-task and work in a fast-paced environment.Reporting to the Administration Service Lead, you act as the first point of contact for all Brightwater at Home clients and employees providing exceptional customer service via different channels to resolve any issues and ensuring client care is delivered seamlessly.ResponsibilitiesAct as the first point of contact for Brightwater at Home clients and employees, providing exceptional customer service via different channels to resolve issues and ensure client care is delivered seamlessly.Support operational services under the direction of the Administration Service Lead.Collaborate with team members to maintain efficient scheduling and client satisfaction.Employment detailsWe have 2 permanent full-time positions available where you may be required to work varying shifts for operational services.During the 3-month probationary period this role is based in our head office located in Inglewood, Monday to Friday 9.00am 5pm and 8am 4pm shifts.After probation, you will rotate through various shifts between 6am - 8pm Monday to Friday. There will be weekend shifts (working from home) on a rotational basis.BenefitsThe ability to salary package up to $18,550 annually, meaning you can legitimately pay less tax and increase your take-home payExtra 5 days leave per yearOur unique staff benefits program, including access to BrightwaterPlus which gives you discounts with over 370 retailersCafe on siteFree access to onsite gymTo be successful in this role you will haveExperience providing professional telephone support in a call centre or customer focused environmentExceptional customer service skills and able to assist with client enquiries via a range of channelsHigh problem-solving skillsExceptional time management and prioritisation skillsFast and accurate data entry skillsThe ability to prioritise tasks, work effectively under pressure, problem solve and meet deadlinesUnderstanding and able to carry out instructions and direction effectively and efficientlyIf you are passionate about helping people pursue the dignity of independence and have a spirit that is caring, authentic, progressive, and courageous, then please read the attached job description for more information on the role.Applications must be submitted through Brightwaters (applications will not be accepted via email), however shortlisting will begin immediately, and Brightwater reserves the right to close this advert early.Should you require more information, please contact Helen on 0437 624 760 or [email protected], Connect, Belong. #J-18808-Ljbffr