Job Title

Add expected salary to your profile for insightsAegis Health has a guiding philosophy and deep commitment to quality health care based on compassion and respect. Aegis Health has evolved from the Aegis Groups extensive experience in care provision, to develop innovative health care services. At Murdoch Square, these integrated health services comprise surgical services, mental health and primary care services. The surgical services are located across three floors in the Aegis Health Private Hospital. To learn more about Aegis Health, visit our website: Health offers a competitive rate of pay and benefits. We offer a supportive workplace, with education and training.About the RoleSeeking a highly organised, empathetic, and professional individual with excellent communication skills. This will be a fast-paced environment where you are the first point of contact and the face of an organisation. Your calm professional demeanour will make you a successful addition to our team, ensuring every patient, visitor, and staff member has a positive and seamless experience.Key ResponsibilitiesAs our Hospital Receptionist/Concierge, you will be vital to the smooth running of our facility. Your key responsibilities will include:Answering all incoming calls to the main hospital line, triaging and efficiently transferring calls.Acting as the first point of contact for ''55 Emergency'' calls, escalating emergencies to the appropriate code teams or urgent enquiries to the on-site manager or after-hours nurse manager.Greeting and assisting patients, visitors, and staff, always ensuring a positive first impression of the hospital.Providing clear directions and support across all hospital departments, including mental health, surgical, endoscopy, and medi-hotel areas.Maintaining accurate visitor logs and managing check-in/check-out procedures.Liaising with clinical staff regarding scheduled patient arrivals and managing patient queries.Accepting or redirecting deliveries, mail, and courier items.About YouProven experience in a reception, concierge, or high-volume customer service role, preferably within a healthcare setting.Exceptional ability to manage sensitive and emergency situations with calmness and professionalism.Outstanding verbal and interpersonal communication skills.Strong organisational skills and attention to detail.A compassionate and proactive approach to serviceExperience in private healthcare sectorPre-Employment RequirementsVerification of eligibility to work in AustraliaWorking with Children Check (if applicable)Pre-employment health assessmentHow to ApplyIf you are an organised and compassionate professional looking to contribute to high-quality healthcare, we would love to hear from you.Unlock job insightsSalary match Number of applicants Skills matchTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr