Job Title

OverviewOaks Gladstone Grand Hotel is looking for an experienced, motivated, and hands-on Duty Manager to work across our bar and gaming areas on a casual basis. As a key member of the venue leadership team, youll ensure smooth daily operations, uphold service excellence, and be welcoming and engaging for all guests.Key ResponsibilitiesOversee bar, bistro, and gaming operations to ensure smooth service and compliance with regulations.Lead and motivate the team to deliver exceptional guest experiences every shift.Manage cash handling, gaming reconciliation, and security procedures accurately.Address and resolve customer issues with professionalism and care.Ensure all RSA and gaming standards are adhered to at all times.Assist with rostering, stock control, and operational reporting as required.Shift DetailsFlexible rotating roster across Monday to SundayAM and PM shifts availableHolding a current RSA and RSG is a strong advantageQualificationsProven leadership experience within a hospitality, pub, or gaming venue.Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operationsExceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations.Strong time management skills, with the ability to prioritise tasks efficiently and ensure timely completion of duties.Impeccable professional presentation, reflecting the high standards of the organisation.Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.Additional InformationCareer Growth: Learning and development programs to boost your career.Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.Global Perks: International accommodation discounts across our hotel brands.Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.Experiences: Discounted entertainment and activities.Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.Generous Leave: Parental and birthday leave.Wellness Boost: EAP and tailored wellness support.Our people drive the success of our business; we are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.Seniority levelMid-Senior levelEmployment typeTemporaryJob functionManagement and ManufacturingIndustries: HospitalityReferrals increase your chances of interviewing at Oaks Hotels, Resorts & Suites by 2xGet notified about new Duty Manager jobs in Gladstone, Queensland, Australia. #J-18808-Ljbffr