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We offer a vast array of jobs and career opportunities that are as diverse and exciting as the products we sell.Whether youre looking for a role that aligns with your skills and interests or youre open to exploring new challenges, youll find a variety of options to choose from. Use the search options below to discover roles tailored to your expertise or preferred location, and take the first step toward a rewarding career with us. Explore the possibilities and find the perfect fit that matches your ambitions and goals.Job no: 516274Work type: Full timeLocation: VIC - MetroCategories: e-CommerceIconic Australian owned & operated global retail businessRetail experience and high attention to detailHybrid Role in a vibrant team culture where we embrace pace and new ideasSpotlight Retail Group''s eCommerce team is looking for an eager, quick-learning problem-solver to join our vibrant, fast-paced team, located at South Melbourne in a full-time hybrid role!This role is perfect for a professional looking to transition their foundational retail experience into the exciting world of digital operations.What You Will Be DoingThis is a dynamic, hybrid role where you will learn to become the operational backbone of our digital fulfillment process. You will be instrumental in ensuring a smooth, streamlined outcome for every customer order. Your key responsibilities include:Order Flow Management: Learn to monitor and maintain the logic for order routing across our business systems.Fulfillment Facilitation: Act as a critical investigator to identify and resolve fulfillment issues, collaborating with partners to keep orders moving seamlessly.Risk & Security: Administer our fraud monitoring systems, acting as the first line of defence and escalating fraud issues to relevant authorities.Operational Oversight: Monitor freight charges and logistics data to pinpoint inconsistencies, contributing to efficiency improvements in fulfillment.3rd Party Partnership Support: Provide essential business support and administration for our 3rd party fulfillment and operational partners.Process Excellence: Adhere to and champion robust administrative and support system-based processes to maintain operational integrity.About YouIf you are a self-starter with a passion for online retail, this is your opportunity to build a career.Foundational Retail Experience: Experience working in any retail environment (store floor, customer service, or warehouse) or a strong foundational understanding of retail operations is highly valued.Initiative & Problem Solving: You are a natural problem solver who takes initiative, approaching obstacles in a creative, assertive, and solution-oriented manner. You are driven to get results.Team & Communication: An excellent communicator, capable of working effectively with cross-functional teams and partners through clear verbal and written communication.Customer-Centric Focus: A demonstrated ability to think quickly and make informed, sound decisions that benefit both the business and our Customer Experience.Flexibility: Willingness to be flexible with hours, including working a 7-day roster and adapting when critical deadlines must be met.Why Spotlight Retail Group?We pride ourselves on offering more than just a job; we offer a career growth platform within a supportive, innovation-focused culture.Financial Rewards: Enjoy a competitive salary combined with a significant Profit Share component.Work-Life Balance: Generous hybrid working model from our centrally located South Melbourne office, close to the market.Unbeatable Discounts: Access incredible Team Member Discounts across all our iconic brands (Spotlight, Anaconda, Harris Scarfe, and Mountain Designs).Impact & Exposure: Direct exposure to key senior stakeholders in one of Australia''s largest retailers, allowing you to influence high-level strategy.Growth Culture: A dynamic environment that rewards initiative, creativity, and career development opportunities.Extra Benefits: Access to an Employee Assistance Program (EAP) and Gym Membership Discounts.Who We AreSpotlight Group Holdings (SGH) is a leading Australian privately-owned and operated family business. We control, operate, and invest in a diverse set of businesses and assets, structured across three core pillars:Spotlight Retail Group (SRG): Home to iconic, market-leading retail brands like Spotlight, Anaconda and Harris Scarfe.Spotlight Property Group (SPG): Managing a significant portfolio of property assets.Spotlight Group Investments (SGI): Overseeing investments and other direct assets.Join us and be part of a company that is passionate about driving business growth and delivering exceptional value.Recruitment ProcessUpdate Your CV: Make sure your CV is up-to-date with your latest skills and experience, and that its tailored to the role you are seeking. It is a legal requirement that all Harris Scarfe employees have the right to work in Australia.Apply: You can apply online by selecting the relevant job link above, uploading your CV and completing the online application form.Attend An Interview: If your application has been successful, we will ask you to take part in one or more of the following: phone interview, face-to-face interview, group interview.Reference & Police Check: As part of the screening process, we will obtain your consent to complete two work-related reference checks and, for roles that require one, a police check.Job Offer: Congratulations! If you have been successful, you will be able to accept your letter of offer online together with an employment pack containing information on Harris Scarfe and your responsibilities and entitlements. #J-18808-Ljbffr