Job Title

Overview Full Time position with guaranteed base earnings. Paths for career progression with a trusted national brand. Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space. The Cambridge Park Customer Service Team is seeking a passionate, customer service focused Customer Service Specialist to deliver Great Service, Always! to customers. What you will do Actively manage Harvey Norman customer repairs & servicing Tag faulty products and liaise with our service agents & suppliers and keep the service database up-to-date Keep customers updated on the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service Assist with the department''s admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting Run weekly reports for repairs/service jobs as required by the Proprietor Advise customers of arrival of stock and organise delivery as requested by the Proprietor Be Health and Safety conscious What we require Experience in (or ability to work in) a customer focused, successful retail business Experience working in a high volume administration role Capacity to juggle multiple tasks with a flexible, ''can-do'' attitude Customer service champion with very strong communication and interpersonal skills Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills Familiarity with Australian Consumer Law (desirable) Being full of energy, ambitious, confident and flexible Friendly, outgoing, approachable and works well as a team member Ability to service customers while managing work tasks around their needs Going above and beyond to provide exceptional customer focused problem solving Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services What we offer Generous staff discounts Harvey Norman is a strong advocate of career progression with a wide support network for professional development An environment where good performance is recognised and rewarded A flexible and positive work environment If this role exhilarates your passion for a new opportunity then please submit your application for consideration. About Harvey Norman Harvey Norman Holdings Ltd, a public company that, as a franchisor, grants franchises to independent business operators, as business owners who retail products for the home and office in the following categories: Electrical, Computers & Communications, Small Appliances, Furniture, Bedding & Manchester, Home Improvements, Lighting and Carpet & Flooring. There are Harvey Norman stores in Australia, New Zealand, Slovenia, Ireland, Singapore and Malaysia. Harvey Norman has become a household name and everyone is familiar with the slogan Go Harvey, Go Harvey, Go Harvey Norman. This company motto conveys the enthusiasm and entrepreneurial spirit embedded in the Franchise operators and the Harvey Norman culture. Source: this is an extract from the companys own website. To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage. Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr