Job Title

Overview Ongoing, casual role. The successful candidate must be available across five working days to ensure consistent coverage and flexibility in meeting the evolving needs of the business. 8:30am-5:00pm, with a 40-minute lunch break. Working at Warrnambool location (this is an onsite position). Want to improve the lives of Australians, no matter who they are? Join us and build a career and future youll be proud of. It matters more at Hearing Australia. Hearing Australia is a trusted leader in our field. We exist to support and empower people through hearing health when and where they need it. Your opportunity As a Casual Customer Service Officer, youll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, youll also love the feeling of helping children and adults who need us. Responsibilities Youll greet clients, attend to all counter and telephone enquiries Youll cover reception and undertake general administration duties, including booking client appointments, processing claims, data entry and monthly reports Youll liaise extensively with our clients comprising children and adults, some with complex needs, as well as clients with multicultural and Aboriginal and Torres Strait Islander backgrounds Youll perform minor hearing aid repairs and troubleshooting Youll assist clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids What Youll Bring Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (Apple and/or Android) A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families Why Hearing Australia? Theres so much to love about a role with us. Our people say there are three things that set us and their careers apart: how we do what we do, who we work with, and where were going next. How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. Youll know youre making a contribution that really means something Who we work with: Youll support and empower clients of all backgrounds Where were going next: Were committed to learning and improving what we do and how we do it to build an organisation where everyone can thrive What does that mean for you? As a Casual Customer Service Officer, youll know that every day your work is helping children and adults who need us. I think care is why most of us come to work. Its knowing we can do our bit to make life a little easier for our clients. Benefits Salary package includes a generous 15.4% superannuation Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers) Additional requirements We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current drivers licence and must have rights to work in Australia. Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, please let us know so we can support you in the recruitment experience. #J-18808-Ljbffr