About UsLead. Grow. Transform.Ford Australia is constantly evolving and innovating, committed to delivering smarter, more connected vehicles for all Australians, now and for generations to come.Looking ahead, Ford is excited about the future. With an expanding vehicle lineup, growing digital services, and a strong dealer network, they are well-positioned to support Australian businesses in new ways.As Australias largest automotive OEM employer, we proudly have around 1,500 talented engineers, designers, and specialists working across five Victorian sites. Crucially, Australia is a key global development hub for Ford and their local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest models sold in around 180 markets worldwide.Complementing this technical network, Ford Australias National Sales Company (NSC) located in Richmond, is the central hub for commercial and customer engagement activities across the country.Why Ford?For a century, we''ve been a driving force across Australia, building a legacy that truly speaks for itself. Leading the way, the Ranger continues its rein as Australia''s No. 1 Selling Vehicle and our iconic Mustang proudly holds its position as Australias No. 1 Sports Car.These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup, giving us so much to be excited about! But we believe we do more than just build award-winning vehicleswe build careers.Discounted lease car options.Multiple Employee Resource Groups Ford Pride, Women of Ford and Ford Empowering Diverse Abilities.Flexible Work Arrangements.Growth and development opportunities via internal and external training.Paid parental leave from day 1.Comprehensive Employee Assist Program.Wellness Programs including Free Flu Vaccinations and Health Checks.Paid volunteer days.About the RoleWe are seeking a Key Account Manager to join our Marketing, Sales & Service team, based in our regional office in Milton, QLD. Reporting directly to the National Manager for Ford Fleet, you will be instrumental in representing Ford as a valued business partner to our corporate and government clients.In this role, you will be responsible for strategically managing and growing a portfolio of current and prospective corporate customers. This includes building robust working relationships with key decision-makers across procurement and operations. You will act as a primary business partner, driving the sale of vehicles and associated services by deeply understanding complex customer fleet needs, securing volume commitments, and ensuring exceptional customer support throughout the entire ownership journey.QualificationsTertiary qualification, preferably at degree level, in Business, Marketing, or a related discipline.Minimum of 5 years of relevant professional work experience.Sound knowledge of product and associated services, with a desirable technical or engineering background, particularly in vehicle electrification.Comprehensive understanding of internal and dealership vehicle sales and service processes.Proven experience in automotive account management or a field representative role is highly valued.Demonstrated strong listening, verbal, and written communication skills, with exceptional presentation abilities.A proactive self-starter capable of working autonomously, managing multiple clients and projects simultaneously, and effectively prioritizing workloads under demanding deadlines.Consistent track record of delivering positive customer-focused outcomes.If you want to be a part of this challenging and rewarding transformation Apply Now.Equal OpportunityFord Australia is inclusive employer, and all qualified applicants will receive consideration for employment.If you require any support or adjustments to the recruitment process, please contact our Talent and Inclusion Lead Sarah at [email protected] must be legally authorised to work in Australia. Verification of employment eligibility will be required at the time of hire.---Applications will close on Sunday 23 November 2025, however, please do not delay your application as interviews will commence before this date---Please note due to the high numbers of applications we will only be able to contact shortlisted candidates.*Ford Motor Company of Australia Pty Limited ACN 004 116 223 (Ford) is collecting your personal information in order to consider you for a role at Ford. Ford may also collect personal information about you from third parties such as referees and recruitment agencies for this purpose. Ford may disclose your personal information to its related companies and third party service providers for purposes such as screening and background checks, aptitude testing and health and safety and human resources management activities. Fords privacy policy (available at www.ford.com.au) states how you can seek to access or correct any personal information Ford holds about you, how to complain about a privacy breach by Ford and how Ford will deal with a privacy complaint. You can contact Ford at 13 FORD ( 13 36 73) or via the contact details set out in Fords privacy policyResponsibilitiesStrategic Account Relationship Management: Cultivate and nurture strong, long-term relationships with key decision-makers (procurement and operations) within an assigned portfolio of corporate and government fleet customers.In-depth Client Fleet Needs Analysis: Develop a comprehensive understanding of each customers end-to-end fleet requirements, including upfit specifications, supply chain considerations, financial arrangements, and critical Cost of Ownership drivers.Client Solution Development & Portfolio Growth: Collaborate with clients to identify opportunities for fleet optimization and expansion, providing expert product, technical, and upfit information, and developing tailored proposals to meet evolving business needs.Primary Customer Advocate & Liaison: Serve as the dedicated "face of Ford," proactively addressing all customer needs, opportunities, and issues, and acting as the central conduit for cross-functional problem resolution and support.Proactive Communication & Service Excellence: Disseminate all relevant Fleet-related messages (e.g., new models, service updates) and actively support customer uptime objectives by facilitating dealer interactions and resolving extraordinary service concerns.Dealer Engagement: Engaging with dealers as their primary Fleet contact in QLD to support fleet customer requirements and new business opportunities, answering fleet related technical queries and developing strategies to grow fleet sales in their PMA.Operational Coordination & Reporting: Manage stock ordering aligned with contractual agreements, maintain transparent communication on order progress, and provide regular portfolio updates to internal stakeholders. #J-18808-Ljbffr
Job Title
Key Accounts Manager (Northern)