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Overview Excellent salary packaging benefits available! Lifeline Direct (LLD) is a wholly-owned subsidiary of Lifeline Australia. LLD focuses on supporting the development and ongoing implementation of suicide prevention and community wellbeing programs in the regions which we operate while looking for opportunities to grow Lifelines services in geographical areas where they do not currently exist. LLD encompasses Lifeline Centres in Hunter region, Central Coast, Eastern Suburbs-Bondi, New England North West, Northern NSW, Geelong and South West Victoria, Northern and Western Melbourne and Central Australia. Our specialised and targeted services operate nationally via a telehealth model. Join Australias largest suicide prevention organisation. With our network of Retail Op Shops, we offer a community-based, environmentally sustainable shopping experience by providing quality pre-loved goods at a budget-friendly price. Revenue from Lifelines retail outlets generate essential funding for our frontline services such as crisis support and counselling. Our shops also support local community awareness of Lifeline programs and services. About the Position We have an exciting opportunity for a motivated and proactive retail professional who can work in a diverse environment, supervise and train volunteers and work with a supportive upper management structure to be the best Shop Manager they can be! Located in the heart of Murwillumbahs bustling commercial precinct, our vibrant Op Shop offers an eclectic range of goods. You''ll find fashion for men, women, children, and sports enthusiasts, along with a wide selection of homewares, manchester (bedding and linens), books, movies, toys, electrical items, and furniture. With its prime location and diverse range of products, this shop has the potential to become the leading opportunity shop in this popular and stylish part of Murwillumbah. This is a permanent full-time position working a 38-hour week. Working within a monthly roster of one Saturday and one Sunday (not consecutively) per month. Hourly rate and conditions are in accordance with the General Retail Award Level 6 and will include weekend penalty rates. Responsibilities As the Shop Manager, you will: Engage customers with friendly and helpful service and lead stock selection, merchandising, and pricing to grow sales and fund frontline services. Motivate and manage a diverse team of predominantly volunteers, creating a welcoming environment while maintaining high Work Health & Safety compliance. Develop and implement ideas to make op-shopping exciting and sustainable; manage the shop budget to maximise funds for frontline services. Attract, train, and lead your shop team; report to the Area Manager on performance and progress. Qualifications and Skills Significant experience in retail management and processes, including customer service, merchandising, staffing, and maximising sales and revenue. Track record of managing shop budgets through proactive revenue growth and cost efficiencies with a continuous improvement mindset. Ability to build an effective team by leading and managing volunteers; define clear roles and monitor performance against objectives. Active participation in initiatives to maintain a diverse, positive, and collaborative workplace. Provide support, guidance and leadership, including regular feedback and supervision. Promote a positive Work Health & Safety culture by identifying hazards and implementing preventive measures to ensure a safe environment. Report health and safety hazards, incidents, and injuries to line management per policy and procedure. Complete mandatory e-Learning modules relevant to the role and ensure team training is up to date. Declare any potential or actual conflict of interest encountered during engagement. Other Information Working knowledge of applied information technology. As a Not for Profit (NFP) organisation, we will offer: The opportunity to make this role your own creativity and passion encouraged. Salary packaging benefits - access to the full $15,900 salary packaging benefits. Knowledge that you will be part of a team helping to make a difference in your community. How to Apply Sound interestingwe would love to hear from you! Applications close Monday, 10 November 2025. Candidates wishing to apply should provide a current resume and cover letter outlining their ability to meet the position requirements. The successful candidate may be required to satisfactorily undergo a pre-employment Medical Assessment (where applicable) and agree to a National Criminal History Record Check. Notes Unlock job insights and related information is included in the original description but not reproduced here beyond this summary. #J-18808-Ljbffr