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About The RoleAs a Retail Solutions Engineer in Australia, youll break down technical barriers and guide high-growth, high-volume, and complex retailers on how to accelerate their business with Shopify. Youll consult on omnichannel strategies, retail operations, and commerce technology stacksshowing merchants how to best leverage the Shopify retail platform and ecosystem.Youre a tinkerer at heart: comfortable reading and writing code to prototype, test, and troubleshoot, without needing to be a full-time software engineer. Youll use AI copilots (e.g., Claude) to scaffold PoCs, explore APIs, generate test data, summarise logs, and draft documentationpairing speed with sound judgment and verification.As a subject-matter expert on Shopify Retail (POS, online, mobile, hardware) and the broader Shopify platform, youll advise on best practices for complex integrations and set merchants up for long-term success. Youll represent Shopify with kindness and clarity, serve as a trusted advisor, and bring insights back to Product, Engineering, and Revenue.This role includes merchant-facing activities, including remote and on-site sessions, discovery workshops, and community events. Youll primarily support ANZ merchants while partnering across APAC. Its a small, high-impact teamso proactivity, ownership, and the ability to get stuff done with minimal guidance are essential. This position reports to the APAC Solutions Engineering Lead.Requirements for the role35+ years in Retail, B2B, or commerce-related pre-sales solutions engineering (or adjacent roles such as retail tech consulting, POS/OMS implementation, or solutions architecture).Strong understanding of modern retail and omnichannel operations (e.g., store workflows, inventory/receiving, BOPIS/Click & Collect, Ship-from-Store, returns/exchanges, payments, hardware rollouts, and change management).Familiarity with the ANZ/APAC retail ecosystem (payments, tax, logistics/carriers, ERP/OMS/WMS, loyalty/CRM, clienteling, marketplaces).Comfort tinkering with technology: building scrappy prototypes, writing sample code, and exploring APIs. Practical experience with:Web APIs (GraphQL/REST), JSON, webhooksLightweight coding/scripting (e.g., JavaScript/TypeScript or Python), HTML/CSSTools like Git/GitHub, Postman/Insomnia, command lineNot required to be a full-time developer; able to build PoCs and debug effectively.Practical fluency with AI tools and workflows with a readiness to adopt internal AI tooling.Excellent troubleshooting and analytical skills with a bias to action and the ability to GSD in ambiguous situations.Enterprise-level communication skills: can translate complex technical concepts into clear business value for executive and technical stakeholders.Mindset of curiosity, experimentation, continuous learning, and teachingbalanced with kindness, empathy, and care for merchants and teammates.Experience with platform migrations to Shopify (or other platforms) and knowledge of integration patterns (middleware, event-driven, batch vs real-time).Strong time management and prioritisation skills across multiple concurrent merchants and projects in a fast-paced environment.Your responsibilitiesPartner with sales to shape opportunities, run discovery, and align solutions to merchant goals and intended outcomes.Advise merchants and their development partners on architectures, integrations, and best practices to maximise retail success on Shopify.Create and deliver impactful demos and proofs of concept (both live and virtual), including hands-on prototypes that showcase end-to-end flows.Leverage AI tools (e.g., Claude and internal tooling) to speed up discovery analysis, PoC development, test data creation, troubleshooting, and documentationwhile verifying outputs for accuracy and security.Lead technical deep-dives and whiteboarding sessions; handle API inquiries and guide innovative development on the Shopify platform.Diagnose issues across POS, online, and integrations; own follow-through to resolution with minimal guidance.Mentor sales teammates on Shopifys technical elementsand share AI best practices to elevate team productivity.Act as a trusted advisor to merchants and partners; bring clear, actionable feedback to Product and Engineering to influence the roadmap.Engage with ecosystem partners (payments, logistics, retail apps) to strengthen solutions and gather market insights.Share best practices within the Retail team and contribute to internal tooling, docs, prompt libraries, and repeatable assets for scale.Collaborate closely with all Crafts internally to ensure seamless handoffs and long-term merchant outcomes.Participate in remote and on-site merchant engagements across ANZ (and broader APAC as needed).If youre interested in helping us shape the future of commerce, click the Apply now button to submit your application. We know that applying to a new role takes a lot of work and we value your time.Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is close to what were looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encourage everyone to apply.About ShopifyOpportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, weve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.This is life-defining work that directly impacts peoples lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.About YouMoving at our pace brings a lot of change, complexity, and ambiguityand a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.Before you apply, consider if you can:Care deeply about what you do and about making commerce better for everyoneExcel by seeking professional and personal hypergrowthKeep up with an unrelenting pace (the week, not the quarter)Be resilient and resourceful in face of ambiguity and thrive on changeBring critical thought and opinionUse AI tools reflexively as part of your fundamental workflowEmbrace differences and disagreement to get things done and move forwardWork digital-first for your daily workSeniority levelAssociateEmployment typeFull-timeJob functionEngineering and Information TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Shopify by 2x #J-18808-Ljbffr