Job Title

Join to apply for the Coordinator Customer Focus role at Latrobe City Council Permanent Full Time Band 7 Salary Range: $108,542.02 to $116,620.47 plus 12% superannuation About This Role As the Coordinator Customer Focus you will provide strategic oversight and lead contemporary practices in customer service including Contact Centre, Headquarters reception and Corporate Facilities operations. In this role you will Oversee the daily operations of the Contact Centre, Headquarters reception, and Corporate Facilities to ensure high levels of customer service, presentation and cleanliness. Lead the Corporate Facilities team, ensuring that Councils buildings and publicfacing spaces are maintained to a high standard. Coordinate the management of assets at Corporate Headquarters and Council Service Centres/Libraries, ensuring uptodate asset management plans for all officebased equipment. Develop, implement, monitor and report on the Community Satisfaction Survey Engagement Plan and Customer Experience Strategy which ensures high productivity outputs in line with community expectations. About You For this position we are seeking a highly motivated individual with the ability to lead an effective, high functioning, cohesive team and achieve team objectives. You will have Essential Demonstrated experience in managing and coordinating a customer service or contact centre environment. Demonstrated experience in change management, innovation and process improvement. Relevant tertiary qualification with several years of experience, or lesser formal qualifications with extensive relevant experience in the management of customer service provision. A current Victorian Drivers Licence. Desirable A Certificate IV in Customer Contact and/or Certificate IV in Training and Assessment, or willingness to commence immediate studies towards one of these qualifications in the absence of an existing tertiary qualification. All successful applicants are required to undergo a Police Check and hold a valid employee Working with Children Check. Child Safe Organisation Latrobe City Council has a zero tolerance to any form of child abuse and is committed to the safety, wellbeing, and empowerment of children. We create and maintain a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Our recruitment practices reflect this. Diversity and Inclusion At Latrobe City Council we value workforce diversity and inclusion, where individual uniqueness is embraced. We value diverse life experiences and the perspectives of our people, whilst providing highquality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. Council''s Indigenous Employment Program is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted at [email protected] or by calling 1300 367 700. We strongly encourage people with disability and diverse backgrounds to apply for our roles. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Careers team via email at [email protected] or call 5128 6113 noting your preferred method of communication and contact details and a member of the team will be in touch. Why work for us? Latrobe City Council is an equal opportunity employer who invests heavily in our employees. We offer a range of training and Personal Development opportunities including a structured Leadership Development Program and study assistance. Flexible working options, salary packaging and access to health and wellbeing programmes are also available. We want you to join our team and provide the best services possible for a fastgrowing regional municipality in the heart of Gippsland. To Apply To view the position description and submit your application please go to Pulse Internal. Applications will close at 5.00pm Sunday 16 November 2025. Contact Lauren Carey, Manager Engagement and Customer Focus on 0418 147 788 for a confidential discussion. #J-18808-Ljbffr