We Are East Gippsland Shire East Gippsland is a natural playground with over 21,000 square km of land including high country, nine national parks, two significant marine parks, Australia''s largest navigable inland lake system and stunning coastlines included! East Gippsland Shire Council is a large regional council covering 10% of Victoria. With a workforce of passionate community members, EGSC offers challenging and rewarding skills development and the ability to work with a range of teams across a range of locations. A unique blend of nature, culture, and recreational opportunities, East Gippsland Shire is a captivating destination for those looking to broaden their skills whilst enjoying an enviable lifestyle. The Opportunity As a Customer Service Officer, you''ll be the first point of contact for the community, helping people in person, over the phone, and online with accurate and timely support. You''ll handle payments, assist with library services, manage bookings, and keep public spaces welcoming and well-presented. You''ll support service centres, assist with payments and library tasks, and help customers get what they need quickly and accurately. Key Responsibilities Provide accurate, timely service across centres, call centre and online channels Resolve customer queries at first contact using Council systems and databases Handle payments, perform endofday balancing and prepare banking reports Support library services including shelving, circulation and program delivery Maintain professional presentation of reception and public display areas Assist with bookings, facility maintenance and general administrative tasks This is a casual position with no set hours, offering flexibility and variety in your work. We encourage applicants from Bairnsdale, Lakes Entrance, Paynesville and Orbost to apply - so long as you''re available to work across any of these locations. Things You''re Proud Of (Key Selection Criteria) Minimum 2 years'' experience in a customer service industry Experience in a call centre or highvolume phone operations To have a passion to deliver the best service with a focus on delivering high resolution at the first point. Use initiative and problemsolving techniques for the best customer and business outcomes. Excellent numeracy, cash handling, balancing and end of day banking experience. Welldeveloped knowledge of the East Gippsland Shire, region and/ or services. Excellent keyboard skills and experience with Microsoft software; Internet; and database products. If successful, you will need to undertake a police check and hold a current and valid employee Working with Children Check. You must have a current, valid Victorian drivers'' license and be legally entitled to work in Australia. Why you''ll love EGSC WorkLife Balance Hybrid office/WFH options Discounted memberships to our Recreation Centres Competitive Salaries Pay rate increases annually as part of our Enterprise Agreement A Supportive Environment Learning and Development team to keep your skills up to date and give you the opportunity to develop your career! Employee Assistance Program offering counselling support when you need it Staff consultative committee - management consult staff on big decisions Excited? We want to hear from you! Please submit: A cover letter A current resume including, experience, qualifications, and 2 referees. A statement addressing each of the key selection criteria. Applications close at 11.59pm on Sunday, 9 November 2025 Questions? For a confidential discussion about the position or to learn more, please contact Doxie Watts, Team Leader Bairnsdale and Paynesville on (03) 5153 9500. East Gippsland Shire Council is committed to being a diverse and inclusive organisation that supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQA+, gender diverse people, religiously, culturally and linguistically diverse people and people of any age. East Gippsland Shire Council is committed to upholding the Child Safe Standards and has a zero tolerance for child abuse and harm. To uphold these standards a valid working with children check is required to be held for applicable positions. #J-18808-Ljbffr
Job Title
Customer Service Officer