Job Title

Facilities Services Officer Facilities Management Services Join to apply for the Facilities Services Officer Facilities Management Services role at Queensland Department of Education Overview We are seeking a motivated and customerfocused Administration Officer to join the Office Accommodation team within Facilities Management Services. The successful applicant will assist with a range of office accommodation related activities, including overseeing the mailroom function, daytoday facilities issues such as coordination of issues and problems reported, access and ID card processes and general support to our departmental staff. About the Department of Education Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and worklife balance. Role Responsibilities Proactively manage the Mailroom service, take ownership for accurate completion of work, perform duties in line with guidelines, procedures and compliance requirements and continually seek improvement in the way work is performed. Undertake general administrative duties and distribute mail and correspondence according to established procedures, contributing to improvement in business processes and practices. Provide efficient and timely support to the Office Accommodation team, ensure daily activities align with business operations, proactively assist others and operate effectively as a member of a team during busy periods. Respond to customer enquiries and provide advice. Resolve any daytoday operational issues that may arise. Provide general administrative duties as required and directed by the supervisor, including assistance to other teams within Facilities Management Services during busy periods. Perform the roles physical tasks, including handling parcels and moving within and between our CBD sites. What You Need To Succeed Effective communication and consultation skills to establish and maintain productive partnerships with customers, team members and other stakeholders. A passionate and enthusiastic demeanour, driven and motivated to achieve optimal customer service outcomes. Ability to work independently, prioritise and remain composed during busy periods, taking responsibility to ensure situations are resolved within a timely manner. Understanding and application of policies and procedures. How to Apply Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history). Attach a 2page response to the How you may be assessed section of the attached role description. We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. Applications from recruitment agencies will not be accepted. #J-18808-Ljbffr