Job Title

Emergency Communications Officer (Burwood East)Job Function: Emergency Communications Services (ECO)Date Posted: 20 Sept 2025Triple Zero Victoria is currently recruiting Emergency Communications Officers at all our locations for commencement in 2025.We are always eager to connect with talented individuals to join Triple Zero Victoria. Applications are continuously assessed as they are received, and we encourage you to apply.About Triple Zero VictoriaTriple Zero Victoria (TZV) provides the critical link between the Victorian community and the states emergency services agencies.This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide.About the RoleEmergency Communications Officers (Triple Zero Call-takers) receive and process all emergency and non-emergency triple zero calls from the public and other emergency service agencies.There really is no average day as an Emergency Communications Officer - every day is different and rewarding in equal amounts.We have several roster options available depending upon your preferred location.About YouThe Emergency Communications Officer role is unique and challenging and our team members come from a wide range of life stages, occupational and cultural backgrounds.You are likely to be a good fit for this position if you:Enjoy working in a busy environment where multi-tasking with high attention to detail is the normAre tech savvy enough to use multiple software systems whilst under pressureHave proven persistence and good decision-making capabilitiesCommunicate effectively by listening, showing empathy, and adapting your style to the situationMaintain a calm, resilient composure in stressful situationsDemonstrate the highest standards of professional conduct and support for othersLearn quickly, developing your capability whilst embracing constructive feedbackWhat We Can Offer YouBy joining Triple Zero Victoria you will benefit from flexible work practices and initiatives to support employee health, wellbeing, and personal circumstances.You will be delivering a critical service to the Victorian community and belong to a connected and highly supportive and caring team, united by a common purpose.We offer a competitive salary and other benefits including:Fully paid training from day one, with a Certificate III in Public Safety (Emergency Communications Centre Operations) being awarded upon after consolidationClearly defined career progression, support and upskillingAttractive pay and conditions including 5 weeks annual leave per yearPaid 30-minute break every 90 minutes through your shiftEmployee assistance program for employees and eligible family membersDiscounted health insurance, banking services and family gym membershipAccess to on-site gyms at all our sitesMemberlink'' discount card, accepted by 1,000''s of retailers and services providersStaff reward and recognition programsFree staff parking at all our sitesSalary packaging options after an initial service periodTriple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all.Ready To Take The Call?Click the Apply now button to submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal.Applicants must be an Australian or New Zealand Citizen or a Permanent Resident.Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance. #J-18808-Ljbffr