Job Title

Onboard Train Roles - Dubbo Station (Talent Pool) Add expected salary to your profile for insights You want to help deliver safe reliable journeys for millions of people. Your expertise in communication, problemsolving, empathy and conflict resolution are highly transferable and indemand. Help us foster satisfaction and service experiences that transform lives of our community. Roles and Responsibilities Passenger Attendant As a Passenger Attendant, you''ll work closely with your onboard team members to ensure passengers have a safe and enjoyable journey. You will handle passenger requests, check tickets, assist with luggage, support the buffet service and maintain train cleanliness. Senior Passenger Attendant As a Senior Passenger Attendant, you''ll support your onboard team to deliver a great passenger experience. You will be a point of contact for team members when passengers require extra assistance, oversee buffet service operations, assist with ticket transactions, and support the Passenger Service Supervisor across train safety, operations and emergency procedures. Passenger Service Supervisor As a Passenger Service Supervisor, you''ll lead the onboard team and oversee all aspects of customer service, train safety, security, operations and emergency procedures. You will provide ongoing mentoring and support to your onboard team so that they''re wellequipped to deliver exceptional passenger experiences and uphold NSW TrainLink''s organisational values and behaviours. All roles are based at Dubbo Depot and will require travel across regional NSW with overnight stays required for some travel routes and rosters. All roles work to a 14day rotating roster that can include weekends and public holidays, plus additional hours where required. You may be added to a candidate talent pool aimed at filling current and future role vacancies at Dubbo Station within the next 18 months. If a role arises over this period, a talent team member may contact you about progressing through. Skills & Qualifications You have experience in a frontline customer environment and can tailor your communication style to a diverse range of individuals, ensuring sensitivity to the needs of others when providing clear and accurate instructions. You can collaborate and work towards a common purpose and goals within a team and communicate openly with your team members, other stakeholders and leaders. You are resilient and adept at handling challenging situations with minimal guidance. You take initiative and can work in a fastpaced operational environment. For the Passenger Service Supervisor role, you are experienced in managing and developing people by setting clear expectations for team roles and responsibilities, coaching and developing individual team members capabilities, providing support and feedback, and promoting a shared sense of purpose among the team. Attend an upcoming information session: Come and meet the team at Dubbo Station, where you''ll get a glimpse of what it''s like to work as part of our onboard team, see how the depot operates, and have the chance to ask questions. Dates to be confirmed. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories. Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions. Our workforce is as diverse as the community we serve. If you''d like further information on our inclusion and diversity initiatives, visit Transport careers. We offer a wide range of employee benefits, such as awardwinning flexible and hybrid work options. This is an inperson, onsite role. What are you waiting for? Connect with us. Apply now! For permanent positions in the NSW Public Sector, you must be an Australian Citizen or Permanent Resident, and be at least 18 years old. Applicants will need to complete meritbased selection activities and will be subject to satisfactory medical, drug & alcohol, and criminal record checks as part of the selection process. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. #J-18808-Ljbffr