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Join to apply for the Senior Digital Support Engineer role at Service Stream Talent Acquisition Advisor @ Service Stream | Delivering Exceptional Hiring Outcomes Are you a tech-savvy problem solver with a passion for digital workplace technologies? Service Stream is seeking a Senior Digital Support Engineer to lead IT support operations and drive excellence across our end-user computing environment. About Service Stream At Service Stream, were a leading provider of essential network and infrastructure services that keep Australia connected across telecommunications, utilities, transport, and energy. Guided by our values of Safety, Delivery, People, and Accountability, we partner with major clients to design, build, and maintain critical assets with a focus on quality and innovation. Join our GBIS team as a Senior Digital Support Engineer and play a key role in supporting national-scale IT operations and keeping our vital services running smoothly. Nature of position: Full time, 12-month fixed term contract. Reporting Line: Digital Support Manager About the role As the Senior Digital Support Engineer, youll lead the delivery of high-level IT support across Service Streams digital workplace. Acting as the primary escalation point for complex technical issues, youll ensure the reliability of enduser services while mentoring the support team and driving strategic improvements in technology and processes. Responsibilities Lead service desk operations and provide Level2 and3 support for hardware, software, and Microsoft365 tools. Act as the primary escalation point for complex technical issues and manage incident response efforts. Mentor the support team, contribute to onboarding activities, and drive system documentation, automation, and process optimisation. Skills and experience Bachelors degree in IT, Computer Science, or equivalent experience. 5+ years experience in IT support, service desk, or operations roles. Strong PowerShell scripting and automation capabilities. Proven experience leading incident resolution and mentoring support teams. Certifications such as Microsoft365 Certified: Enterprise Administrator or ITIL Foundation (preferred). About Us Service Stream is an equal opportunity ASX-listed business that develops and operates Australia''s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide endtoend engineering and asset management solutions for our bluechip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of exADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities. Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies. #J-18808-Ljbffr