Job Title

Join a national leader in Australian Retail and ManufacturingDrive & deliver front line operational technical supportAttractive Package + BenefitsAre you a handson IT professional with a passion for leadership and service excellence? If so, Stratco has the opportunity you''ve been looking for!With over 70 years experience in the industry, Stratco is a national leader in the manufacture and marketing of building and home improvement products. We have an outstanding record of continual growth, manufacturing plants and home improvement stores in all mainland states of Australia, along with a presence in several international locations.Located in our Adelaide head office, this is a unique opportunity to lead a dynamic service desk team while remaining actively involved in daytoday technical support. As our IT Service Desk Team Leader, youll play a key role in guiding the team, resolving complex issues, and ensuring a seamless support experience for users across the organisation.Key ResponsibilitiesLead and manage the IT Service Desk function to ensure the effective and timely delivery of 24x7x365 high quality technical support to internal and external Stratco stakeholdersEnsure all Stratco internal team members and relevant external customers have simple and clear channels for engaging the Group IT Service DeskManage the help desk process (Level 1 support) ensuring all incidents and service requests are analysed, addressed, allocated or escalated according to agreed service levelsProvide Level 2 and Level 3 support for in-scope systemsManage and deliver daily administration and maintenance tasksProactively manage internal and external support partners to ensure service requests are being addressed in alignment with Service Level TargetsIdentify improvement opportunities and participate in Major Incident Management, Post Incident Management, Problem Management and other ITSM processesProvide relevant reporting to the IT Leadership Team and senior managementProactively address hotspots across the enduser community and the systemsProvide coaching, direction and leadership support to team members to achieve employee, business and customer results.Assist with and drive improvements across the IT operating model, processes and policiesFor this unique opportunity, we are targeting the very best, and an individual that can demonstrate;A Bachelor''s Degree in IT or relevant experienceITIL certification is desirableStrong intellectual capacity, communication skills and ability to collaborate effectivelySolid experience delivering IT support services for a national or multinational organisation and across a variety of technology platformsExperience with implementing IT service delivery management functions and associated management toolsPeople leadership and management experience whilst preferred is not essentialExperience in developing working relationships with senior managementExperience with Microsoft 365, Microsoft Server products including Active Directory and Exchange, Windows OS including current and previous generations SOE deploymentKnowledge of LAN/WAN, IP Networking, DHCP/DNS and general network principalsREWARDS & BENEFITSHealth & Wellbeing Support | Traineeship & Development Pathways | Career Development Opportunities | Support for Families | Recognition & Referral Programs | Team Member Discounts | EAP / Confidential Support ServicesOUR EVPAt Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future youve always envisaged, while redefining outdoor living and improving the lifestyles of our customers.At Stratco, Safety is paramount, and we take every measure to ensure our team members Return Home Safe. #J-18808-Ljbffr