Job Title

Passenger Assistant Join to apply for the Passenger Assistant role at Public Transport Authority. Base pay: A$74,149.00/yr (pro rata). Salary: REA Level 3 Wages $1,307.99 per week plus allowances, aggregation and 12% superannuation. About the role All Aboard for a Golden Opportunity in Kalgoorlie! Come join the team that keeps Western Australia moving! As a Passenger Assistant on Transwas Prospector, youll be the friendly face ensuring passengers have a safe, comfortable, and enjoyable journey through the heart of the Goldfields. From greeting travellers to lending a hand with luggage and making those all-important onboard announcements, youll help deliver a travel experience thats as smooth as the rails themselves. This role is perfect for someone who thrives on providing quality customer service and enjoys being on the move. Youll assist passengers of all backgrounds from locals heading home to visitors chasing a bit of adventure ensuring their comfort, safety, and satisfaction every step of the way. Youll also help keep things running like clockwork: maintaining onboard facilities, handling sales from the buffet, and supporting the Senior Passenger Assistant whenever needed. Availability: flexible hours, weekends, public holidays, and the ability to travel to and from regional locations at shift start or finish. About You! Considerable understanding of contemporary customer service techniques within a hospitality environment. Welldeveloped relationship management skills, including ability to develop rapport with external stakeholders and resolve complaints. Sound numerical skills for basic manual calculations. Sound planning and organisational skills, prioritising tasks and coping with competing demands. Ability to drive to/from regional locations for shift commencement or return to home depot. About Us The Public Transport Authoritys (PTA) vision is to be recognised as a leader in providing worldclass public transport services and solutions. Our purpose is to provide safe, customerfocused, integrated, and efficient transport services that align with our core values. Core values: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering and sustainability is integral to our mission. We are an equal opportunity employer and encourage people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply. To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia. Benefits Opportunities to grow through personal development and career pathways. Health and Wellbeing programs. Subsidised corporate apparel and spectacles. Social club membership with savings and benefits all year round. How to Apply Applicants must apply online via the Apply button, which will redirect you to Search Jobs. If not directed straight to the position, please key Position Number 36017 in the web search box. Closing Date: 5pm (WST) on Tuesday, 11 November 2025. Seniority level Entry level Employment type Parttime Job function Customer Service, Other, and Administrative Industries Ground Passenger Transportation, Hospitality, and Government Administration For specific information about the role, please contact Chumima Walton, Train Services Supervisor on (08) 9326 3172. For more information about the PTA, please visit www.pta.wa.gov.au. Technical difficulties? Contact the RAMS helpdesk at 1300 733 056 or email [email protected]. #J-18808-Ljbffr