Job Title

Earn up to $85,000 + OT + superannuationJoin Queensland Ambulance Service as an Emergency Medical Dispatcher (EMD) and play a critical role in supporting Queenslanders during medical emergencies. Whether youre answering Triple Zero (000) calls or coordinating ambulance crews, youll be helping people when they need it most.What we offerCompetitive salary with the potential to earn up to $85,000 in your first year.Full-time permanent position.Generous leave and superannuation benefits.Salary packaging benefits to increase your take home pay.Full training provided no prior emergency experience needed.Gain a Cert III & Cert IV qualification in Call-taking & Dispatch.Ongoing support from mentors and career development.Health & Wellbeing services including a confidential Staff Support Program.Duties of the RoleWorking in a rotating 12-hour shift roster providing 24/7 coverage (including nights, public holidays and weekends) within one of our communication operations centres across the state you will be trained across two key functions:Answer Triple Zero (000) emergency calls you are the first point of contact.Provide advice and support before the ambulance arrives.Follow structured and scripted protocols to assist the caller in their emergency.Gather and record critical details.DispatchingCoordinate ambulance crews across Queensland.Operate a multi-screen computer system.Communicate via radio to the paramedics.Manage multiple incidents at one time.Coordinate non-urgent patient transport.Youll rotate between these functions (but typically will only perform one per shift), with full training provided for both.Were looking for people who have:Strong communication and active listening skills.Ability to de-escalate high-stress calls with empathy, calmness, and leadership.Team mindset and collaborative working style.Customer service focus in fast-paced environments.Ability to learn and apply technical systems quickly.Receptiveness to feedback and ongoing self-improvement.Sound problem-solving and decision-making under pressure.Apply via the Queensland Ambulance Service website by clicking on the Apply Now button.Applications remain current for 12 months. #J-18808-Ljbffr