Job Title

Customer Experience Officer (First Nations) $62,123 to $74,083 plus superannuation per annum Are you looking for a rewarding career where you can grow and develop while having the benefit of living in an idyllic North Coast location? Here at Clarence Valley Council, we strive to be a progressive employer that offers a rewarding and flexible work environment. Our vision is to create a community full of opportunity and our workforce is where we start to achieve our community aspirations. Located in the Northern Rivers of NSW, we cover 10,441 square kilometres with the three major community hubs of Grafton, Yamba and Maclean. We are one of the biggest employers in the Valley and can offer you a rewarding career and a new lifestyle. Our goal is to be the employer of choice in the Valley, creating opportunities for those who live here already and for those who want to move here. We are in an exciting period of transformation with a focus on employee engagement, satisfaction and delivering exceptional services and facilities for the community. We strive to lead with openness and courage and want you to be part of that journey. So come and join the team while enjoying all that Clarence Valley has to offer you and your family. What you need to know Permanent full time 70 hours per fortnight Salary: $62,123 to $74,083 plus superannuation per annum Location: Maclean, NSW, with required work from our Grafton Office Flexible work options for a healthy work/life balance Enjoy benefits of flex time and access to fitness passport About the role Are you passionate about providing exceptional customer service and being part of a highperforming team? Were looking for a Customer Experience Officer who can help ensure our community receives the quality service they deserve. In this role you will help deliver consistent, highquality service, thrive in a fastpaced environment, enjoy solving problems, and confidently manage multiple priorities. This position is based at our Maclean Office, with the expectation of working across both the Administration Building in Grafton and Maclean. Our Customer Service Centre operates from 8:30am to 4:30pm, and we offer some flexibility within the workplace. Qualifications and requirements Address the essential requirements of the role as per the position description Supply relevant certificates and licences Demonstrate Aboriginality (details below) Attach a cover letter (2 pages maximum) and an uptodate resume (5 pages maximum) that clearly detail your skills and experience as relevant to this position, and demonstrate how you meet the focus capabilities and how your skills will enable you to achieve the key accountabilities Answer the target questions maximum 300 words each: Q1. Describe a time when you had to balance empathy with efficiency to meet a customers needs. How did you manage their expectations, and what was the outcome? Q2. Provide an example of a time you had to think critically and solve a problem under pressure. What steps did you take, and what was the outcome? Q3. Provide an example of a time you had to communicate complex information to a customer. How did you ensure they understood? Submit all materials to Lynette Burley, Coordinator Customer Experience on 02 6643 0257. Applicants can demonstrate their Aboriginality by: Demonstrating membership of a Local Aboriginal Land Council; or Presenting a certificate or paper confirming Aboriginality from a recognised Aboriginal or Torres Strait Islander community organisation with a common seal. A probation period applies to this position. Contact Lynette Burley, Coordinator Customer Experience 0266430257. Closing date Tuesday 25 November 2025 at 11:30pm (NSW time). Council is an EEO employer and First Nations people are encouraged to apply. Council also recognises the skills and attributes of veterans and welcomes applications from exservice personnel. #J-18808-Ljbffr