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5 days ago Be among the first 25 applicants Talentpath Recruitment is proud to be partnering with Australia''s fastest growing and most award-winning general insurance company to find Home Claims Consultant super stars to join the team on the Sunshine Coast! If you are passionate about creating exceptional customer experiences, have the desire to be a part of a high performing team and want to join an organisation dedicated to helping you grow, then we want to hear from you! Whats in it for you? Recognition for high performance through monthly performance-based bonuses. Sunshine Coast location with free onsite parking. Extra leave perks including a paid ME day, generous paid parental leave, and the option to purchase additional leave. Wellbeing support through access to mental health resources, a healthy mind and body hub, and fitness discounts. Genuine investment in your development with internal programs and a wide range of online learning opportunities. A vibrant, social team culture with regular events, annual celebrations, and family fun days. About the role: This is a dynamic, phone-based contact centre role, supporting customers through the home insurance claims journey. Key responsibilities include: Commencement on Monday 1st December 2025 and is full-time, working 37.5 hours per week on a rotating roster between 6:00 AM and 6:00 PM, Monday to Saturday. Saturday shifts are only required once every 45 weeks, and you''ll receive a rostered day off in return. Shortlisted candidates will be invited to attend an Assessment Centre at the Sunshine Coast on Friday 7th November. Youll manage a high volume of inbound calls, helping customers lodge and progress home insurance claims while offering empathetic support and regular updates. You will assess claims, review reports, coordinate repairs, maintain detailed records, and resolve customer issues with care. Youll work closely with internal teams and suppliers, contribute to team goals, meet individual KPIs, and help deliver a smooth, customer-focused claims experience. About you: Exceptional customer service skills and a genuine passion for helping people. Strong written and verbal communication skills, with the ability to set clear expectations and provide empathetic support. High resilience and emotional intelligence, particularly when assisting customers who may be distressed. A proactive mindset with the ability to follow structured processes and use sound judgement. Excellent time management skills, with the ability to prioritise and multitask effectively in a fast-paced environment. Strong computer literacy and the ability to quickly navigate multiple systems and platforms. A high level of accountability, integrity, and professionalism, especially when handling sensitive information. Availability to work full-time hours and commit to the full training period without planned leave. Previous experience in a similar contact centre or claims role is highly regarded, but not essential full training and ongoing support will be provided. Who are we, and what''s next? We''re Talentpath - Nice To Meet You. We''re Lucky To Partner With Companies To Help Them Fuel The Potential Of Their Business Through The Addition Of Talented People. We''d Love To See You Apply Directly To This Ad So We Can Get The Ball Rolling, As Our Client Will Be Interviewing As Soon As Possible. Alternatively, If You''re Looking For a Career Convo To Explore Your Options, We''d Love The Opportunity To Help. For a Zoom, a Coffee Or Just To Say Hi, You Can Find Me On The Details Below [email protected] | [email protected] We encourage you to apply for this role even if you don''t tick all the boxes. Recent research shows that people from disadvantaged and/or underrepresented backgrounds are more likely to scroll past a job if they don''t have every single requirement - let''s change that. We recognise that people are more than just their CVs and take pride in being inclusive and diverse in our recruiting process. So, if this role has piqued your interest, apply! #J-18808-Ljbffr