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Add expected salary to your profile for insightsOur Customer Care team is the front line of our business. Every call is a chance to create confidence, resolve an issue, and help communities thrive. This role matters because youre not just answering queries, youre setting the tone for the customer experience and ensuring owners, agents, and colleagues feel supported from the very first interaction.What surprises people about working with us? Many of our leaders started in entry-level roles, we genuinely promote from within.Job ResponsibilitiesOn the phones, helping people. Thats your rhythm. Some calls are quick questions, others are trickier. Youll never know whats next, and thats what keeps it interesting.Each day youll focus on what matters most:Resolve queries at first contact whenever possible. Nothing beats fixing it fast.Answer inbound calls through our Genesys system.Listen carefully, clarify needs, and either resolve or direct queries quickly.Support owners and agents with record searches and guidance.Escalate complex issues when needed.Backup your teammates when call volumes peak, and share what youve learned along the way.Keep service professional and courteous, even under pressure. Simplicity and clarity matter.RequirementsTo succeed from day one, youll bringA natural customer focus that is courteous, empathetic, and resilient under pressure.Clear written and verbal communication skills (say it straight).Confidence in handling difficult conversations and calming upset customers.Strong accuracy and attention to detail; you check twice.Ability to manage high volumes, balance competing priorities, and meet deadlines.A collaborative approach where youre quick to step in and help your colleagues.Whats in it for you:Growth: Well support your growth with accredited training and clear career steps.Flexibility: Balance work and life with structured shifts and 50/50 hybrid options.Challenge: No two calls are the same.Belonging: Join a team that collaborates, laughs, and shares wins.Giving Back: Help improve community living. Your work has an impact where people leave.PICA Perks: Discounts and wellbeing programs that support life inside and outside of work.At PICA Group, we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all. You must have the right to live and work in this location to be considered for this opportunity.PICA Group is an equal opportunities employer and welcomes applications from all qualified candidates. #J-18808-Ljbffr