Job Title

The positionis responsible forcoordinating andallocatinga wide range of Distribution works requests including PlannedWorks Enquiries, Deferred Faults, Request for Repairs (RFR)and other urgent Distribution works, ensuringa high levelofcustomerserviceand capturing of information to meet business and legislative requirements. Your Role in Action The positionis responsible forthe coordination,assessmentand allocation of planned works enquiries to theappropriate businessarea using knowledge of business processes and systems to help reduce network and publicsafety risk. Schedule and plan own daily and weeklyallocatedworkload to meet requiredtimeframesand service levelagreements. Be the single point of contact for managing escalations and customer issues and effectively manage group mailboxgateways for the team where applicable. Is responsible forleading the coordination and allocation of RFR (Request for Repair) incidents and lead to the creationof urgent RFR work orders. Allocate and update EMS2C work requests and deferred fault enquiries to ensure the quick remediation of urgentdistribution network issues. Populate WO creation templates for work order creation team. Maintaining open and trusting workplace relationships and effective communication with multiple stakeholders across the business. Use of relevant Western Power systems, asrequiredto perform the role. What Makes You a Great Fit Completed Year 12 (or equivalent) with English andMathematics and / or at least 4+yearsdemonstratedgeneral administration experience. At least 4+ yearsdemonstratedexperience in providingadministrative office and or operational support serviceswith knowledge of principles and practices of basic officemanagement. Solid experience of Microsoft Word, Excel, and PowerPointsoftware. Solid technical working knowledge of primary electricalassets and ordemonstratedanalytical and businessprocess improvement skills and experience. Solid understanding of administrative functions and officepractices. Able to deliver high quality, professional, customer focusedadministrative services. Excellent interpersonal, and written and verbalcommunication skills. Ability tomaintaina high levelof accuracy andconfidentiality. By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations.You will also benefit from a range ofperksand opportunities, including: Over 50% of our employment opportunities are driven by career progression. Flexible work arrangements to support part time work, working hours and working from home arrangements. The opportunity topurchaseup to four weeks ofadditionalleave per year. Access to salary packaging, social club activities, and discounted health insurance and gym membership. An award-winning employee recognition and benefits programme. An innovative team culturethatsenabling the transition to renewable energy and decarbonisation. In addition to standard leave, enjoy two wellness leave days each year. Access to end-of-trip facilities at our Perthofficeand South Metro Depot, perfect for cyclists. On-site caf available for convenient meals and refreshments throughout the day. #J-18808-Ljbffr