Job Title

At Hanrob Pet Hotels, were passionate pet people delivering health, happiness, and wellbeing to Aussie pet families. With over 40 years of experience and a national presence, were the trusted name in pet boarding, daycare, and pet transport services. Were looking for a customerfocused Pet Transport Sales Consultant to join our team. In this remote role, youll be the friendly voice helping pet owners arrange safe, stressfree travel for their furry family members providing reassurance and exceptional service every step of the way. This is a fulltime remote role, with rostered shifts falling Monday to Friday between 8am and 6pm AEST/AEDT, and every third Saturday from 10am to 2pm. The successful applicant must be available to work within these hours. What Youll Do Respond promptly and professionally to inbound pet transport enquiries via website, email, and phone. Proactively follow up with customers to convert enquiries into confirmed bookings, providing clear communication and attentive service at every step. Prepare detailed and accurate quotes and itineraries for customers including road, air freight and boarding services. Deliver an exceptional customer experience with empathy and understanding, ensuring each pets welfare is the top priority. Coordinate bookings, liaise with relevant operational team members, and manage followups to ensure every journey runs seamlessly. Maintain accurate records and support process improvements to enhance service delivery. What Youll Bring 3+ years experience in sales, customer service, or a similar consultative role within a fastpaced environment. Experience in animal care, travel, or logistics industries is highly regarded but not essential. Strong communication and relationshipbuilding skills both written and verbal. Excellent attention to detail, organisation, and the ability to manage multiple enquiries at once. Confidence using multiple software systems and digital communication tools, and the ability to pick up new software with ease. A proactive, solutionsfocused mindset and the ability to work both independently and collaboratively in a remote setting. Genuine empathy for pets and their people you care about making every interaction positive and stressfree. Why Hanrob? Did someone say pets? We offer opportunities for career growth and promote from within. Extensive training opportunities to further build your skillset. Enjoy up to 50% off on shop items and our boarding and daycare services. Generous incentive programs for our leaders to earn bonuses based on performance. A structured induction program to set you up to succeed. Employee Assistance Program (EAP) that supports our employees with free confidential counselling services. Work with likeminded people in a fun and exciting business with a wellestablished reputation and brand. How to apply Click apply now with your resume and a quick cover letter outlining why youre our next sales superstar. We cant wait to hear from you! Shortlisted candidates will be sent an invite to complete a oneway video interview. We look forward to reviewing your applications! #J-18808-Ljbffr