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Overview You will complete a Certificate III Business Customer Engagement qualification over 12 months through a combination of formal training with a Registered Training Organisation (RTO) and practical onthejob experience with Zeal Futures and Service NSW. Responsibilities Provide and deliver services in a timely, accurate and efficient manner, consistent with Service NSW vision, mission and values Undertake administrative work to support the provision of service delivery as required Persuade, assist and educate customers to transact online using relevant technology Make effective use of records, information and knowledge management functions and systems Refer customers to the appropriate channels of service by understanding a variety of policies and procedures What youll bring Ability to provide highquality customer service in a fastpaced environment Excellent verbal and written communication and interpersonal skills Commitment to full term of the traineeship and study requirements Intermediate experience using technology (computers/telephones/software packages) Strong timemanagement with ability to prioritise duties and multitask Confidence to handle challenging situations and resolve enquiries in a calm and focused manner Flexibility and adaptability during times of change to contribute to the teams strategic goals Successfully pass a National Police Check Be committed to your formal and on the job training Have a cando attitude and be an enthusiastic learner About Zeal Futures Zeal Futures provides the ultimate training and employment experience, working with industryleading organisations to deliver highquality, innovative apprenticeship and traineeship programs across a range of industries. We support you through all phases of your learning journey, creating a supportive environment that empowers our participants to thrive. About Service NSW Service NSW is an awardwinning NSW government initiative delivering improved onestop services for government customers. Service NSW has been shaped by our customers who want easier and more online access to government services and a single point of contact. Service NSW delivers more than 800 transactions including driver licences, birth certificates, Seniors Cards and Fair Trading licences through one digital service, one phone number and a network of onestop shops. Benefits During your traineeship you will have access to exclusive benefits such as coaching and mentoring, safety training, discounted health benefits, rewards and counselling. You may also earn an income while you learn and receive rotations with host employers as part of the program. How to Apply To apply, click the Apply for this job button and follow the steps to complete your application. You can also apply online at www.zealfutures.com.au by clicking on Vacancies and selecting the relevant position, then the Apply Online button at the top of the page. All applications require a resume and cover letter outlining your suitability to the role. Applications close on 14th of November 2025. Equal Employment Opportunity As a recognised Diversity Champion, Zeal Futures is committed to equal employment opportunities, ethical practices and the principles of cultural diversity. We encourage applications from all members of the community, including people from indigenous backgrounds, people with disability, women seeking nontraditional trade opportunities, people from culturally and linguistically diverse backgrounds and matureaged people. If you require assistance lodging your application, contact our Recruitment Team on 1800 247 864. #J-18808-Ljbffr