Job Title

Are you keen to work somewhere thats stimulating and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you! We are looking for an Inbound Inside Sales Associate to join us at INSHUR! Were based in sunny Brighton (sea , chips , and seagulls included), and our company embraces a hybrid working model, allowing you to thrive in both collaborative office settings and the comfort of your own home . Youll have the opportunity to work remotely while also connecting with your colleagues at our Brighton office at least once a week, fostering a dynamic and supportive environment. Youll be working on reinventing insurance in exciting markets across multiple territories including the UK , US , and the Netherlands , with plans to expand into new European countries. Supported by (and reporting to) the Inside Sales Manager, you''ll be joining a friendly team of four outbound associates and a growing team of inbound associates. Which are part of the Growth functionresponsible for driving new initiatives at Inshur, including collaborations and campaigns between Sales and Marketing. The Inside Sales team focuses on winning direct revenue for the business, creating value, and building clear differentiators between Inshur and our competitors. We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. What you''ll do As an Inbound Inside Sales Associate, you will be responsible for supporting prospective customers in their purchasing experience and if required through the renewal journey. Youll be working on: Managing incoming calls on our inbound phone line, handling both quotation and purchase enquiries Meeting and exceeding weekly targets for revenue, abandonment rate, and conversion Using consultative sales techniques to understand customers insurance needs and provide compliant, tailored product support Closing sales and ensuring all customer information is accurately captured and maintained in our CRM Partnering with the Outbound team to schedule and hand over customer callbacks efficiently Collaborating with the Inside Sales team to improve sales processes Working closely with the Customer Support team to ensure customers are directed to the right resource for their needs. Operating effectively during busy periods, while proactively supporting the wider sales function during quieter times. We dont have a definite checklist of skills our hiring process is much more about aptitude and passion than ticking boxes. So dont worry if you havent used a particular tool or checked off all the listed skills and experience. That said, below is a guideline of skills that we think would make you successful in this role: Wed love to hear from you if you have: Have a strong background in a high volume phone role Have experience working to targets - driven inbound or proactive outbound sales environment and have an excellent record of exceeding targets Can build rapport over the telephone, with strong communication skills, able to forge strong relationships with customers and prospect customers Understand that we are passionate about adding value to our customers and prospects In a competitive environment your ability to ask dynamic and probing questions to uncover needs (and latent needs) is a critical communication skill you must be willing to continually develop You will be passionate about being curious! The more you can learn about customers/ prospects needs, budget and buying process the more successful you will be at aligning our products to them. Understand the value of managing your time effectively. You will have to organise your day effectively and have the discipline to ensure you achieve your daily call criteria and KPIs that will ensure you exceed your revenue growth targets Youll love it here if you: Thrive navigating ambiguity and finding clarity in uncertain situations. Take pride in being accountable and owning your responsibilities. Enjoy in a fastpaced environment where change happens quickly. Are solutionsfocused and driven to overcome challenges. Embrace resilience and adapt to setbacks with a positive attitude. Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding. You may not enjoy working here if: Prefer a more structured, slowmoving environment. Feel most comfortable when tasks and processes are clearly defined from the start. Struggle with handling multiple challenges at once or adapting to frequent changes. Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities. What to expect from the process: Screen & Intro: 30minute video call with the Talent Team to discuss the role and your experience. First Interview: 60minute interview with the Inside Sales Manager and someone from the people team. A general Q&A, assessing role and culture fit. Final Interview: A brief live role play and then followup questions with the Inside Sales Manager and Director of Operations What we offer Our budget for this role is 25,000 to 27,500 + OTE of 6 - 8k and we will take into account any previous experience when agreeing on the final offer. We offer all our employees stock options and we will pay into your pension monthly. We''ve also built a benefits package that invests in our peoples longterm personal and professional growth and wellbeing. Heres a sample of what this includes: 30 days of holiday annually, plus bank holidays Private healthcare for you and your family, including preexisting conditions Life insurance at 3x your salary 13 weeks parental leave at full pay for new parents Workplace nursery scheme with Gogeta, allowing you to pay fees pretax Ride to work scheme Workplace pension scheme to help you save for retirement Flexible working hours to suit your lifestyle 500 annual personal training allowance plus regular learning opportunities on a variety of topics 40 monthly wellbeing to keep you healthy 24/7 Employee Assistance Program, covering you and immediate family membersoffering crisis support, counselling, legal advice, menopause CBT, and more It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need. About Us INSHUR is on a mission to be the leader in insurance solutions for the ondemand economy, making coverage fair and accessible for drivers. Cutting edge technology & deep insurance knowhow underpins our revolutionary offering for ondemand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber, Amazon, Bolt, FREENOW and OLA, weve been helping drivers stay on the road since 2016 through our data, technology and inhouse insurance expertise. Backed by some of the most forward thinking VCs including Viola Growth, JVP, Munich Re, Viola Fintech, MTech Capital, Antler, and MS&AD, we have secured over $70 million in funding as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future. As a global team of around 250 people based across the US, UK, and the Netherlands, we value: Generosity, inclusivity, openmindedness, and diversity Delivering great results and learning in the open Freedom to make longterm, highimpact decisions The wellbeing of our teammates and the people around us And Enjoying the ride! Equal opportunities At INSHUR, we believe that having a diverse team where everyone can bring their authentic selves to work is key to our success. Were passionate about creating equal opportunities and making the tech industry a better place for all and we dont discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. As of July 2024, our team consists of 43% women, 26% from BAME or BIPOC backgrounds, and 13% LGBTQ+ . We proudly represent 30+ nationalities and span multiple generations, including Baby Boomers, Gen X, Millennials, and Gen Z. Were proud to have been recognised for Diversity and Inclusion by the British Insurance Awards . We recognise that earlystage companies often hire people similar to the existing teamsomething weve worked hard to overcome. We follow a structured hiring process and ensure our interview teams are trained to foster inclusivity and equity. Our Brighton office is childfriendly, dogfriendly, and fully wheelchairaccessible. While this position is advertised as fulltime, were flexible on specific arrangements and happy to discuss options like parttime, jobsharing, or other flexible work setups for the right candidate. If you need any adjustments during the interview process, please let us know, and well do our best to accommodate your needs. #J-18808-Ljbffr