Job Title

Permanent Transfer APS5 Section 26 Register - Immigration Group Location ACT; NSW; NT; QLD; SA; TAS; VIC; WA Employment Type Ongoing (Permanent), Full-time / Part-time Contact Officer Immigration Workforce Coordination at [email protected] Office Arrangements Flexible; Hybrid Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role. Applications close on 30/06/2026 at 11:59pm AEST (midnight) Late applications will not be accepted. About our opportunity This register is open only to ongoing Australian Public Service employees at the APS5 classification and may be used to fill vacancies within the Immigration Group over the next 12 months. About our team The Immigration Group is responsible for administering Australia''s Permanent and Temporary Migration Programs, people smuggling policy and implementation, the Refugee and Humanitarian Program, and Settlement Programs. The Group delivers status resolution in detention and the community, manages the Department''s client facing services, and provides policy advice on national impacts of migration, citizenship, people mobility, and delivers citizenship, social cohesion and multicultural programs. Qualifications & Requirements You must be an APS5 Australian Public Service employee in an ongoing role and an Australian Citizen. You must possess strong written and verbal communication skills, be able to work under pressure whilst remaining calm in stressful situations, display integrity and high ethical standards, and have good judgement and attention to detail to make lawful decisions. You must be competent with Microsoft Office Suite and able to quickly learn departmental IT systems, legislation and policy. You must be eligible for Baseline Vetting (AGSVA) security clearance; ABF Workers also need Employment Suitability Clearance (ESC); Home Affairs Workers also need Onboarding Check (and possibly ESC as determined). Duties and responsibilities As an APS5, you will transfer from your current Department to the Department of Home Affairs, Immigration Group. You will typically work in one of the following roles: Visa and citizenship decision makers record keeping, managing mailboxes, responding to clients, assessing and deciding certain applications in line with established policies. Administrative support officers data entry, responding to enquiries by phone/email, drafting correspondence, managing email mailboxes, supporting daytoday operations. Program advice and support officers assist with reporting and communications, respond to enquiries via email/phone, provide routine advice to clients. Customer support / call centre / client liaison officers provide timely and accurate advice to stakeholders, act as first point of contact through facetoface, phone, email, correspondence, live chat or social media. Additional information Submit your application and CV through the Home Affairs recruitment system (ourPeople) before the closing date on 30/06/2026 at 11:59pm (midnight) AEST Late applications will not be accepted. Include a onepage applicant response document with examples illustrating how your experience, skills and qualifications make you a good fit for the Immigration Group. The document must be a minimum 11pt font in MS Word or PDF, include your full name and the requisition number 138599 in the footer. Diversity and inclusion The Department is committed to workforce diversity and encourages applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability to apply. RecruitAbility applies to this vacancy applicants may choose to apply under the scheme. Technical assistance Phone: 1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia) Notes The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS. The Department may provide relocation assistance to eligible APS employees required to relocate. Please enquire with the contact officer. Candidates should be aware that COVID-19 vaccination may be required for some roles as per public health orders; proof of vaccination will be required. The Department acknowledges the Traditional Custodians of Country throughout Australia and pays respects to all Aboriginal and Torres Strait Islander peoples, cultures and elders. #J-18808-Ljbffr