Job Title

Working closely with the service teams and the Service Manager, the Field Service Technician is responsible for providing technical support to Aristocrat Customers. As a Field Service Technician, you will be part of the team working on all onsite installations, repairs, and maintenance. Diagnosing errors or technical problems and determining proper solutions, delivering customer service to exceed customer expectations in line with the Aristocrat Technologies Australia (ATA) Service initiatives What you''ll do Customer & Technical Service Ability to manage daytoday activities, including scheduling tasks, PM, and breakfix calls. Performing equipment upgrades, modifications and game changes to gaming equipment at customer sites, including when venues are closed to the public. Installation and removal of all gaming equipment. Investigating and resolving problems, including complex system faults, and performing repair work as required. Routine Preventive Maintenance Performing for our contracted assignment and customer expectations. Reporting Requirements Ensuring we capture all activities as per Aristocrats'' requirements. Responsible for ensuring all parts are recorded and returned within the ATA SLAs. Ensuring the use of Aristocrats reporting tools all tools to be updated as per the Company process and expectation in real time with 100% accuracy. Delivering and reporting to requests from other departments within Aristocrat. WH&S & Compliance Ensure you have an understanding of and comply with Company and venue WHS policies, procedures and regulations including: The health, safety and welfare of all employees, visitors, and contractors. That accident/incident/near miss processes are followed, and investigations are conducted as required. Ensuring all activities meet Company & legislative & regulatory Compliance requirements. What We''re Looking For Excellent problem solving and fault diagnostic skills. Demonstrated organizational skills and an ability to work unsupervised. Demonstrate a strong level of technical competencies. Have strong interpersonal and communication skills. Strong Customer Focus. Ability to obtain and hold all relevant licenses. Additional Information Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a fulltime basis without the need for current or future visa sponsorship. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V. #J-18808-Ljbffr