Job Title

Lifestyle and Service Delivery Manager - NDIS Livability Care Australia About Us: Livability Care Australia is a NDIS-registered Supported Independent Living (SIL) provider in South Australia, Queensland and Victoria. At Livability Care Australia, our dedicated team ensures that participants are matched to the right home depending on their likes, desires and goals. Due to continual organisational growth, Livability Care Australia are looking for an experienced Lifestyle and Service Delivery Manager to oversee various accommodation sites. The Role: The Lifestyle and Service Delivery Manager is responsible for the daily management of various accommodation types (including SDA, non-SDA and In Home) across Queensland. You will provide direct leadership, motivation, and enthusiasm to multiple Lifestyle and Service Delivery Leaders who oversee our Disability Support Workers. You will ensure that the Leaders align with the NDIS Code of Conduct, as well as Livability Care Australia Policy and Procedures. You will be responsible for the engagement and consultation with all client stakeholders including families, carers, and other service providers through regular communication to plan and deliver services to clients which are effective, flexible and responsive to a clients individual goals and meet the NDIS Practice Standards and Quality Indicators. Your Essential Skills & Qualifications: Experience in the NDIS Industry Bachelor of Disability or similar Technologically literate (roster coordination) NDIS Worker Screening Check National Police Clearance Australian Driver''s License, own reliable car - travel within Queensland required for site visits Australian Working Rights Position Responsibilities: Provide sound leadership, coaching and direction to direct reports in operational, performance, administrative and disability industry matters, role modelling of Livability Care Australias Policies and Procedures Ensure participants are empowered to meet and (exceed) the highest possible quality of life outcome related targets and goals Ensure the highest level of customer service is provided to our participants and their families Ensure Rosters of Care are aligned with participant funding. Conduct regular team, one on one, probationary and annual performance review meetings with Lifestyle and Service Delivery Leaders. Monitor, track and report Restrictive Practices use in services in a timely manner Provide advice and support to staff regarding positive behavior support strategies and practices Assist Service Leaders when liaising with External Stakeholders, Allied Health Professionals and Support Coordinators to ensure participants have the highest level of support Ensure the ongoing monitoring, evaluation and required reporting of client outcomes. Assist in the recruitment, orientation and training of new and existing employees Supporting staff in the management of client finances including negotiations with appropriate stakeholders Under direction from the State Manager, contribute to the establishment of new services Working collaboratively with other Lifestyle and Service Delivery Managers to monitor trends and identify service gaps, potential efficiencies and service development initiatives for the benefit of the organization Our Ideal Candidate: Previous professional experience in a Service Manager role or similar (disability preferable) Demonstrated experience in leading, managing and developing teams Extensive knowledge and experience in supporting people with disability Ability to identify operational improvements and drive positive change An extremely sound level of understanding of the NDIS, including but not limited to funding and roster or care Extensive level of understanding of NDIS Restrictive Practices Knowledge of SCHADS Award, including interpretation Excellent communication skills, verbal and written The ability to assess situations and make decisions under high pressure Ability to form strong, trusting working relationships with Lifestyle and Service Delivery Leaders Seniority level Mid-Senior level Employment type Full-time Job function Project Management and Information Technology Industries Hospitals and Health Care Greater Brisbane Area A$120,000.00-A$150,000.00 #J-18808-Ljbffr