Job Title

Role Overview Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems. Proactively identifies and/or translates customer/partner problems into industry solutions. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Anticipates, identifies, escalates, and mitigates blockers using appropriate tools. Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed. Proactively identifies and anticipates new crosssolution opportunities for Consumption, Usage & Unified expansion at scale. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leverages market insights and demand signals. Leads, mentors, and may assemble virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Proactively identifies and anticipates gaps that enable solutions to scale across customers. Responsibilities Business Knowledge: Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Orchestrates and collaborates across Microsoft and customer/partner teams through onstrategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Proactively anticipates and manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals. Customer Centricity Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Drives the realization of customer/partner conditions of success by leveraging an understanding of customer goals. Anticipates, addresses, and leads customer confidence calls to resolve customer/partner dissatisfaction and unmet needs, and creates and executes strategies to improve customer experience, value realization, and acceleration of transformation. Technical Leadership Leads, mentors, and may assemble virtual teams (vteams) around technologies and customer/partner challenges, sharing ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger vteam across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape. Demonstrates deep industry knowledge and drives recognition for Microsoft solutions by leading presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite). Contributes to and collaborates on intellectual property (IP) and proactively identifies patterns where no IP exists (e.g., CoPilot and AI scenarios) to help build scalable and repeatable models. Participates in and leads external technical and nontechnical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons) that elevate the Microsoft brand and share learnings across internal teams. Understand and map customer requirements to Microsofts offerings, translating business needs into tailored technical solutions that drive satisfaction and success. Design and implement cloud architectures that are secure, resilient, and optimised for performance and cost. Apply reference architectures and patterns across a range of solutions including advanced analytics, artificial intelligence, big data, IoT, modern applications, and data platform modernisation. Develop technical solutions that are customised to customer needs, leveraging proven practices and Microsoft technologies. Stay ahead of industry trends, bringing insights into hardware, software, and services that shape the future of infrastructure and cloud transformation. Qualifications Required/Minimum Qualifications Bachelors Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Additional or Preferred Qualifications Bachelors Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Masters Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 6+ years experience working in a customerfacing role (e.g., internal and/or external). 6+ years experience leading technical projects. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). What Youll Bring Proven experience in banking, superannuation, or insurance environments. Ability to engage with technical and business stakeholders, including CIOs and CISOs. Strong communication and collaboration skills. A growth mindset and commitment to continuous learning. Passion for mentoring and contributing to technical communities. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. 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