Job Title

Overview Job Title: Club Manager Company: Baseline Fitness Reports to: District Manager Status: Full Time/Supervisor/Exempt/Non-Exempt Job Summary: Responsible for oversight of gym operations to ensure positive member experience and a financially successful club. Responsibilities Recruit, hire, train, schedule and supervise team members. Member service oversight to ensure all team members provide a great customer service experience at all times. High involvement in front desk tasks: greeting and welcoming members, gym tours, member service issues and questions. Provide support for team members and club members. Create and maintain a positive image for the club. Coach and counsel performance to help achieve company standards. Ensure prompt opening/closing of the gym. Ensure staff are aware of and trained on current marketing promotions. Complete manager portion of onboarding, in Paycom, for all new hires. Ensure the club is open and staffed during all hours of business. Ensure self and team members implement and adhere to all company policies and procedures. Responsible for ordering supplies and tracking inventory. Essential Skills & Behavior Customer Service: communicate and interact with customers to exceed expectations. Listening: actively listen and empathize to resolve problems. Problem Solving: recognize problems, analyze information, consider alternatives and plan resolutions. Diplomacy: demonstrate tact and appropriate language in all interactions. Communication: maintain timely and effective communication with staff and departments. Minimum Qualifications Honesty and good work ethic At least 1 year of equivalent managerial experience Strong customer service skills Strong communication, organizational and leadership skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift up to 50 lbs (less than 30% of the time) Benefits Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Vision insurance Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ does not dictate labor terms for franchisees or their employees. Each franchisee is responsible for local, state and federal compliance. #J-18808-Ljbffr