Job Title

Business Consultant - Records & Information Management Be among the first 25 applicants. RecordPoint is a data and information lifecycle management SaaS product designed to give highly regulated organizations a competitive edge through safer, more secure, and bettermanaged data. We are a disruptor in our industry, set apart from our competitors by our cuttingedge technology and innovationfirst mindset. Our global customer list includes toptier brands and government agencies such as City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life. What we do is more important than who we are. Our team of 100+ techdriven professionals work in a supportive, collaborative, and transparent environment to continuously improve. We offer truly flexible work arrangements, generous paid parental leave, 4 weeks annual leave, and Employee Share Options. The greatest benefit, however, is the team you join. Scope: A Records & Information Management Consultant works to deliver RecordPoint managed service offerings and provide records and information management best practice guidance to our customers. You will work on behalf of customers to be their champion, ensuring the most accurate and effective use of the RecordPoint Platform to achieve their compliance objectives. Youll be responsible for: Representing RecordPoint as one of our Records Management and Information Governance Subject Matter Experts Engaging with customers to guide them through adopting RecordPoint platform Building relationships and instill trust with our clients regarding our Services team and the RecordPoint Platform Staying up to date on trends in disciplines of Records Management, Information Governance, AI advances Troubleshooting/logging tickets in the company''s ticketing system when needed and following the progress of the ticket to provide progress updates to the client(s) Client Engagement: Become a trusted advisor to clients, understanding their business goals through communication and problem solving Conduct consultations to gather and document client requirements Help customers define technical requirements and solutions with RecordPoint Understand customers'' success criteria and ROI Create and maintain RecordPoints standard solution designs Provide best practices and improvements to business service methodologies Align RecordPoint solution designs to meet client needs Collaborate with development teams on enhancements or customizations Ensure solutions are scalable, maintainable, and follow best practices Implementation, Migration and Integration: Collaborate with crossfunctional teams to achieve client outcomes Evaluate and reconcile information, distinguishing user requests from business requirements Translate business requirements into business outcomes Training and Documentation: Train customers and team members on using RecordPoint products Create user guides and update technical documentation as needed when new products are launched Communication and Project Management: Drive multiple initiatives to completion simultaneously Define concepts with users and ensure timely milestone completion with project managers Collaborate with other technical consultants in the team Participate in project planning and estimating Provide task status/updates to the PM Contribute to presales scoping engagements, SoWs, tenders, and RFx as needed Youll bring: Experience or Certification in: Records Management, Business Information Systems or Data Cyber Security 3-5 years of experience implementing SharePoint and ECM/EDRMS solutions 1+ years experience working as a consultant in a client facing environment OR considerable customer service background Location: Remote work available Why RecordPoint Fastgrowth Australianowned company Flexible work environment and a strong focus on worklife harmony Innovation is our way of life Personal Development budget for all staff Access to Employee Stock Ownership Plan A brilliant graduate program that provides both mentoring and growth opportunities for all Work on a product that makes a real socialgood impact on the world Global opportunities! Know more: By checking us out on all the usual platforms, and especially our About Us or our Life at RecordPoint blog: How to apply: Click the ''apply now'' button send us your CV. RecordPoint is an equal opportunities employer. We offer a fastpaced, dedicated and enjoyable environment, working with some of the best people in the industry. If you want to know what to expect from a RecordPoint application process, read more here: No recruiters please, we''ve got this one covered. You will need to pass a police background check to be eligible for employment at RecordPoint. #J-18808-Ljbffr