Job Title

Job Overview Permanent fulltime position Caboolture location. Monday to Friday, 8am5pm service hours. $31.94 p/h + 12% super + Not for profit salary packaging benefits + staff discounts. Make a meaningful difference with BlueCare. Your role Were looking for a service driven and passionate Customer Service Agent to join our Customer Service Centre. As a first point of contact, you will receive, assess, process and respond to enquiries within a multichannel customer service centre environment to ensure a highly efficient and consistent standard of service throughout the customer journey. Day in the role looks like Receive inbound calls from new and existing customers, stakeholders including the general public, families, social workers, general practitioners, hospitals, funding providers. Proactively determine customer needs and assist customers to understand suitable care options and/or alternative options where required. Interpret and simplify potentially complex information to customers including eligibility, funding and entitlements. Use the knowledge management system procedural guidance and knowledge base system to stay uptodate with relevant Blue Care systems and procedures. Perform customer transfer/referral as defined or where specialist knowledge is required. Contribute to a team culture balanced across people, customer and performance. What makes a difference for us Significant experience in a customer service centre environment. Welldeveloped interpersonal skills to offer support and elicit customer needs in sometimes difficult circumstances. Demonstrated problemsolving skills including the ability to identify care options to meet customer needs. Proven ability to multitask in a fastpaced environment. Proven ability to positively contribute to, and work as part of, a multifunctional team in addition to operating independently to achieve KPIs. Proven ability to quickly acquire knowledge and adhere to all relevant practices, policies and procedures within a workplace. Minimum intermediate level of demonstrated knowledge and skills in various computer software packages (CRM, Microsoft Office suite and database applications). What makes a difference for you Blue Care is part of the UnitingCare Family a network of 16,500 staff and 9,000 volunteers across multiple care brands. We offer flexible work arrangements to support worklife balance, salary packaging options up to $15,900 per annum, a recognition and rewards platform, inclusive team culture, 12 weeks paid parental leave and 2 weeks paid partner leave (after 6 months), paid gender affirmation leave, cultural leave options, and career development opportunities. Diversity & Inclusion Our approach is simple everybody is welcome here. We are committed to providing equal opportunities to all employees regardless of sex, race, culture, sexual orientation, disability or gender identity. We strongly encourage Aboriginal and Torres Strait Islander applicants for this position. We are committed to speaking up loudly for the safety of children, young people and the elderly. Apply Our application process takes less than 15 minutes. Click the APPLY button to submit your resume and cover letter. #J-18808-Ljbffr