Job Title

The Role Lakeside Hotel and Conference Centre is seeking a dynamic and enthusiastic Front Office Attendant to join our growing hotel team. This will be a great opportunity to work within a strong team to develop your career in hospitality. You will be the first point of contact for guests and play a pivotal role in creating a positive and memorable experience. Responsibilities Managing the front office reception to ensure smooth daily operations. Responding to accommodation inquiries and processing reservations. Performing guest checkins and checkouts efficiently and professionally. Handling payments, accounts, and general administrative tasks. Providing exceptional customer service at every interaction. Addressing guest complaints and concerns promptly and effectively. Demonstrating strong problemsolving skills and maintaining a proactive approach to ensure guest satisfaction. Assisting with other hotel departments as required to support overall operations. About You You are someone who believes the core of hospitality is customer service. You are great at multitasking, have excellent communication skills and can think on your feet to solve problems. To be successful in this role, you will have: Qualifications and Experience Perform daily auditing and balancing of guest accounts, ensuring all transactions are accurately processed and reconciled. This includes completing all Front Desk tasks, preparing reports, and checking high balances. Assist with Room Service operations by answering calls, preparing and delivering trays, and maintaining service areas and equipment. Also assist with preparing outlets/venues for service and maintaining buffet setups. Ensure accurate recording of shift receipts, balanced revenue journals, credit card settlements, and necessary reports, while maintaining high standards of hotel cleanliness and safety. Strong communication, interpersonal, and conflict resolution skills. Wellpresented with keen attention to detail and cultural sensitivity/awareness. Strong time management and problemsolving skills. Cash handling and transaction processing experience. Proficient in the use of the Microsoft Office Suite and knowledge of Opera Property Management System (desirable). Current Responsible Service of Alcohol (RSA). Opera PMS / Cloud experience is highly regarded. Please note: This position is weekends Fri and Sat Night with potential to occasional AM/PM shift. About Us Lakeside Hotel and Conference Centre, an awardwinning venue situated on the picturesque grounds of Macquarie University at North Ryde. The 40 Room hotel offers Alacarte restaurant, caf and impressive conference and event facilities featuring state of the art technology. Lakeside employees enjoy access to extensive Macquarie University facilities including a hightech library, private teaching hospital, gym and pools, a campus train station and Macquarie Centre shopping complex next door. Benefits of Working for Lakeside hotel & conference centre Complementary Macquarie University Sport & Aquatic Centre gym access Staff discounts at Campus Life operated hospitality and retail outlets Ongoing development and mentoring opportunities Generous leave entitlements Access to our staff wellbeing program and staff support services Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities Access to discounted corporate health insurance and free employee flu shot program This role requires successful applicants to undergo a Criminal History Check and must have the right to work in Australia. How to Apply If you are ready to deliver outstanding guest experiences and join a supportive team, APPLY NOW with your CV and cover letter addressing the selection criteria as part of the online application process. For rolespecific queries, contact Saad Khan, Hotel Front Office Manager at [email protected]. General Recruitment Enquiries: Please contact Mirna Alaaiddin, Talent Acquisition Officer, at [email protected]. If you require any support or reasonable adjustments during the recruitment process, please let us know. Applications will be reviewed as they are received, and we reserve the right to progress or decline an application prior to the application closing date. Applications Close: Tuesday 18th of November 2025 at 11:00PM #J-18808-Ljbffr