Job Title

Dabble Albury, New South Wales, Australia 3 weeks ago Be among the first 25 applicants Dabble has been operating a licensed sportsbook since 2021, delivering an immersive socialised betting experience. We have office hubs across Australia and support remotefriendly work, encouraging crossoffice collaboration with sponsored flights for staff and families. We are seeking a Customer Service Representative to join our Customer Operations team, focusing on U.S. customers. Overview As a key member of the Customer Operations team, you will assist and take ownership of key functions including Customer Service, QA, internal staff training and RSG compliance obligations. You will handle direct and escalated service contacts via telephone, live chat and email, ensuring accuracy, transparency, timeliness and compliance. Primary Location All locations within Australia. Benefits & Perks Dress for your day so you can focus on what matters Switch up your office, work from home, work from wherever helps you to deliver Genuine, likeminded team of visionaries. We welcome ideas big and small! Our annual convention, Dabblecon, brings us all together to celebrate our successes and plan continued evolution over the coming year Each day is led through upholding our core values: Fun, Celebratory, Community, Evolutionary and Focus A minimum of five weeks of paid annual leave for all Dabblers Paid parental leave for both primary and secondary caregivers We encourage you to visit our network of offices: sponsored flights available to staff and spouse/immediate family Your wellness is our genuine concern: We sponsor access to the Sonder app for employees and their families with 24/7 support across mental health, medical advice, safety support and more Up to 10% annual cash bonus based on company performance metrics Dabble Day Dividend: all Dabblers split the days revenue evenly on our birthday each year. You share the workload, why shouldnt you share the reward? Responsibilities Ensure all required customer service activities are completed to Dabbles high standard of communication, including prompt support via all channels. Assist in the creation and implementation of CS policy/documentation for training. Assist in Compliance Officer roles when required. Build effective relationships within the team and broader business. Ensure the customers needs remain the primary focus. Assist the wider company by fulfilling any ad hoc Trading, Risk, or other roles as may be required. Skills & Qualifications Experience in the gaming and wagering industry. Experience in a customer service focused call centre role. Advanced knowledge of Intercom or an alternative (admin level). Exceptional attention to detail and ability to work well under pressure. Analytical mindset and problemsolving inclination. Cando attitude and willingness to see the bigger picture. Are you a Dabbler? A Dabblers attitude is paramount; the right person will learn quickly, adapt to skill gaps, and be a team player. Remotefirst workplace values collaborative styles and knowledge sharing via public channels like Slack. Your schedule This role requires flexibility to work a rotating 7day roster, including weekdays, weekends and public holidays. Remuneration Advertised salary: $72,000 + Super + Benefits, with flexibility. Seniority level Not Applicable Employment type Other Job function Other Industries Entertainment Providers #J-18808-Ljbffr