Job Title

Location: Melbourne AirportPosted on: 29 September 2025About Lotte Duty FreeLotte Duty Free is one of the worlds leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more! Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner. Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.About the OpportunityWe are currently seeking energetic and enthusiastic Retail Sales Crew to join our team at Melbourne International Airport. You will be working in a fast-paced, customer centric environment with a friendly and diverse team.Your Duties Will IncludeEngage customers with a friendly and approachable mannerProvide a high level of customer servicePromote benefits of products to generate sales and achieve set KPIsProcess sales via the cash registerInform passengers of the conditions relating to their purchases e.g. customs requirementsKnow and understand the product rangeBe aware of, and adhere to, Airport security emergency and health and safety proceduresAbout YouCash handling in a fast-paced environmentProven experience of operating a point of sale (POS) systemA reasonable level of physical fitness, as some manual handling/heavy lifting will be involvedExcellent customer service and communication skillsDemonstrated ability to work well and effectively as part of a team and individuallyResponsible Service of Alcohol (RSA) certification is requiredWhy Join Lotte Duty FreeMonthly Sales Commission ProgramTeam Discount ProgramFree Car ParkingUniform & ASIC Pass ProvidedEmployee Assistance Program and Health initiativesPrivate Health Insurance DiscountLotte New Employee Induction & Safety Leagues ProgramLong-term Career & Professional Development OpportunitiesRecognition of Service Awards ($ Gift Cards)Safe, Diverse & Inclusive Work Environment with a Supportive CultureDetails of the RolePart Time position 60 hours'' fortnightlyFull Time position 76 hours fortnightly2 week rotating rosterAvailability to work a flexible schedule including nights, weekends, and public holidaysFlexibility with hours of work is important as our stores are open for long periodsIt is essential to have your own form of reliable transport due to the early/late hours of work.To apply for this role you must be 18 years old with Full Time Working Rights in Australia. Unfortunately we are not able to accept Student Visa or Working Holiday Visa applications. To work with Lotte Duty Free, you must hold a current Australian or International Passport. Please note that all Lotte Duty Free employees are required to have Customs and Police Clearance process.If this excites you, we want to meet you! #J-18808-Ljbffr