Job Title

Central Coast Group Training Gosford NSW Full time | No experience required | 1 day ago | from Central Coast Group Training Are you ready to design a future you''ll love? Kickstart your career with Central Coast Group Training the Coasts leading employer of Apprentices and Trainees for over 40 years! WHO YOULL BE WORKING WITH Our Host Employer is a well-established educational institution located on the Central Coast, known for its use of cuttingedge technology and a strong culture of learning and development. With over 150 staff and a dedicated IT department, they are now seeking a motivated Trainee IT Help Desk Support Officer to join their friendly and professional team. This is an incredible opportunity to gain experience supporting a large user base in a dynamic school environment while developing your skills across a broad range of IT tools and systems. WHAT YOULL NEED A genuine interest in IT and problem solving Strong communication and interpersonal skills A proactive and organised approach to tasks Ability to work well in a team environment High attention to detail and willingness to learn A current Working with Children Check (or willingness to obtain) A National Police Check WHAT YOULL BE DOING Working fulltime, Monday to Friday, 7:30am to 3:30pm, your responsibilities will include but not be limited to: Providing Level 1 and Level 2 IT support to over 1,000 users Supporting hardware such as desktops, laptops, printers, projectors and phones Logging and resolving help desk requests from staff, students, and parents Supporting and troubleshooting Microsoft 365 applications (Word, Excel, Outlook etc) Assisting with student laptop program repairs and audits Helping manage user accounts and device setup Assisting with the rollout of new devices and maintaining IT asset records Supporting mobile devices including Apple iOS and Android phones and tablets Liaising with vendors for hardware repairs Participating in regular mentoring and skillbuilding sessions As part of this traineeship, you will be PAID to study a Certificate III in Information Technology through onthejob training over a period of 24 months. WHATS IN IT FOR YOU Fulltime paid role while you gain handson experience A nationally recognised qualification in Information Technology Exposure to real systems, software, and support processes Learn from a supportive and experienced IT team Great professional development and access to leading technology A potential longterm career pathway in IT support ADDITIONAL INFORMATION Earn a Cert IV in Information Technology while getting paid Work with real users, devices and systems Launch your career with fulltime support Be careful Dont provide your bank or credit card details when applying for jobs. Dont transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr