Job Title

Operations Manager / Department LeadDo you want to be part of a transformative organisation that truly changes the lives of survivors? We are seeking a dedicated, skilled, and compassionate Operations Manager / Department Lead to work alongside our Strategic Lead and CEO, overseeing our service delivery teams in Ipswich and managing operations across the East of England.About Survivors in TransitionSurvivors in Transition (SiT) is a leading Suffolk-based charity that provides specialist support, advocacy, and resources for survivors of sexual violence. Grounded in traumainformed principles, SiT offers safe, inclusive spaces that empower individuals to heal, recover, and thrive driving meaningful and lasting social impact.BenefitsCompetitive Salary: 33,000 40,000 per annum (depending on experience)Holiday: 25 days annual leave, plus your birthday off and bank holidaysEmployee extras: pension scheme, health cover, and additional wellbeing benefitsAbout the roleAs an Operations Manager / Department Lead, you will play a vital role in ensuring the effective and compassionate delivery of our services. Leading dedicated teams within our Therapies and Wellbeing departments, you will combine operational excellence with a traumainformed approach, driving performance, maintaining compliance, and nurturing a supportive culture across all areas of service delivery.Main duties and responsibilitiesLead the Service Delivery Department, overseeing Therapies & Wellbeing teams to ensure staffing, resources, and contracts meet service and compliance requirements.Coordinate service delivery across East Anglia, managing subcontracted therapists to provide safe, effective, and personcentred support for survivors of sexual violence.Act as a safeguarding lead, overseeing risk management processes including MARAC and MASH involvement.Manage case allocation, staffing cover, supervision, and wellbeing support to maintain service quality and contractual performance.Foster strong relationships with partners and agencies, ensuring effective referral pathways, collaboration, and representation at regional forums.Drive departmental performance through strategic planning, data reporting, budget monitoring, and continuous improvement in line with organisational objectives.About youYou hold an undergraduate degree in a relevant field such as Counselling, Psychotherapy, Psychology, Mental Health, or Social Care, along with at least five years experience in service or operations management. You bring strong safeguarding knowledge, excellent leadership and communication skills, and a deep understanding of traumainformed practice. You are confident in operational efficiency, quality assurance, and resource management, with strong skills in data analysis and budget management. You work independently to drive operational improvements while maintaining empathy and professionalism in all interactions. Excellent IT skills, advanced organisational ability, and a collaborative, nonjudgmental approach are essential as is a sense of humour and resilience when working in a fastpaced, emotionally demanding environment. A full, clean driving licence is required.A Disclosure and Barring Service (DBS) check will be performed on every individual taking up this role and may be repeated as appropriate.If you have the relevant skills and experience for the Operations Manager / Department Lead position and wish to be part of our journey that makes a difference in the lives of survivors, please apply by forwarding your CV with an expression of interest as a first page of your CV, as soon as possible.No recruitment agencies, please. #J-18808-Ljbffr