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Join to apply for the Workforce Analyst role at QBE Insurance 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Primary Details Time Type: Full time Worker Type: Employee Location: Parramatta, Adelaide, Melbourne or Newcastle Type: Permanent, full time Hybrid role, Happy to talk flexible working The opportunity As a Workforce Analyst, youll support the endtoend Workforce Management (WFM) process to ensure optimal staffing and scheduling across claims teams. This role is ideal for someone who thrives in a dynamic environment and enjoys collaborating with stakeholders to deliver datadriven workforce solutions. Your new role Assist in developing short and longterm forecasts using historical data and business inputs. Build and maintain staff schedules aligned with service level goals and employee availability. Monitor realtime performance, identify variances, and elevate issues as needed. Generate and distribute reports on staffing, adherence, and performance metrics. Collaborate with claims leaders to understand staffing needs and communicate schedule changes. Use WFM tools (including Genesys) to manage schedules, exceptions, and data accuracy. About You Prior experience in workforce management or scheduling, ideally within the insurance or claims industry. Proficiency with WFM tools such as Genesys. A solid understanding of forecasting, scheduling, or realtime monitoring. Demonstrated understanding of claims operations, supported by relevant experience in the insurance or claims industry. Strong communication skills to build relationships with leaders and teams. Ability to work independently and contribute to the development of new processes. About QBE We can never really predict whats around the corner, but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage. Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. Were proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, were big enough to make a real impact, but small enough to provide a friendly workplace, where people are downtoearth, passionate and kind. We believe this is our moment what if it was yours too? Your career at QBE lets make it happen! Benefits Hybrid Working a mix of working from home and in the office to enhance your work/life balance. Life Leave, supporting the life events we all experience, with annual leave for rest. Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice. 18 weeks genderequal flexible leave for all new parents, including paid super. Voluntary super contributions and company matching. Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums. A range of discounts on insurance products, car hire, hotels, goods and services. Rewards & Recognition 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program. 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards. 2021 LinkedIn Top Employer & HRD Employer of Choice. 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards. Platinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI+ workplace inclusion. Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program. Family Friendly Workplace accredited employer since 2021. Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]. Skills Adaptability Call Center Systems Collaboration Tools Communication Critical Thinking Customer Service Intentional Collaboration Managing Performance Prioritization Resource Planning Risk Management Stakeholder Management Workforce Analytics Workforce Management (WFM) Work Schedules Application Close Date 12/11/2025 11:59 PM How to Apply To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Seniority level Entry level Employment type Full-time Job function Project Management and Information Technology Industries Insurance Referrals increase your chances of interviewing at QBE Insurance by 2x Get notified about new Workforce Analyst jobs in Newcastle, New South Wales, Australia. Were unlocking community knowledge in a new way. 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