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About the role We are seeking a Client Services & Administration Officer to join our team full-time, Monday to Friday. This role is in Ashmore, Australia. In this role, you will: Receptionist/Customer Service answering phone calls, assisting clients with placing orders, product details (e.g. CoAs, formulas, prices, expiry dates, etc), setting up new accounts and updating customer information. Manage all incoming emails answering enquiries (e.g. CoAs, formulas, prices, expiry dates, etc), liaising with Fagron Compounding Support team, general organization of inbox. Sales Order processing management of all inbound sales via email, webshop or phone calls, processing out of stock enquiries via email, webshop and phone calls and creating back orders, assisting with contacting clients and issuing of backorders when new stock arrives, checking AHPRA registration as required including Ketamine documentation, tracking of parcel delivery and follow up, liaising with Warehouse team regarding stock, assisting picking orders if needed. International Customers email customers, pick and pack orders, dispatch through FedEx and DHL. Back orders enquiries, reports, phone clients, send orders once we have received stock. Process customer payments in MYOB via Bank feeds. Process end of month customer statements and email to customers. Maintenance of the Quality Complaints register. Update the Drug fridge temperature register and reporting. Assist the Business manager with data entry of stock orders. Controlled drugs create and process order forms and End User Declarations for controlled drug sales, manage the register to ensure compliance with regulations. This is an opportunity to contribute in a fun, evolving workplace while enjoying an attractive remuneration package. Set yourself apart We are looking for someone who is: Detail-oriented, resilient, and self-driven. Skilled at working independently as well as collaboratively. A strong communicator, both verbally and in writing. Curious, adaptable, and willing to learn. Qualifications in a relevant field are highly regarded. Experience in a pharmacy, laboratory, or naturopath environmentor an interest in these industrieswill be viewed as advantageous. #J-18808-Ljbffr