Job Title

Salary Range: $76,825.20 - $83,317.08 per annum Position Type: Full Time Permanent Location: Council Chambers, 119 145 Spence Street, Cairns Are you a detail-oriented professional who thrives in a role that blends administration, compliance, and customer service? About Us At Cairns Regional Council, we are committed to providing high-quality services and fostering a transparent, accountable and customer-focused organisation. Our Governance team plays a vital role in supporting good decision-making, effective risk management and a positive experience for our community. The Opportunity We are looking for a motivated and detail-oriented Governance Officer to support the delivery of efficient governance and compliance processes across Council. This position provides administrative and operational support across governance, insurance, and complaints management functions, ensuring that Council meets its statutory and organisational obligations. What You Will Do Process insurance and small claims made against Council, including managing enquiries, acknowledging claims, reviewing information, determining liability, and liaising with Councils insurer. Administer Councils Complaints Management System, ensuring complaints are registered, acknowledged, and referred or responded to within established timeframes. Provide administrative support to governance and compliance processes, including reporting, correspondence, and document management. Contribute to the continuous improvement of governance systems, customer experience and risk management practices. Assist in ensuring Councils governance activities align with legislative, policy, and procedural requirements. About You You are an organised, proactive professional who enjoys working in a team environment and takes pride in delivering high-quality administrative and governance support. You will also bring: Strong attention to detail and organisational skills. Excellent written and verbal communication abilities. The capacity to manage competing priorities and meet deadlines. Experience or knowledge in governance, compliance, risk or insurance administration (preferred but not essential). A commitment to integrity, accountability and great customer service. Why Join Us? At Cairns Regional Council, you will be part of a supportive and collaborative team that values professional growth and work-life balance. We offer: Flexible working arrangements and 9-day fortnight or 19-day month rosters. Fitness Passport subsidised health and wellbeing memberships (gym/swimming pool). Grow personally and professionally with learning and development opportunities. The opportunity to make a meaningful contribution to your local community. A commitment to wellbeing and inclusion. Recharge with up to 5 weeks annual leave. Salary sacrifice opportunities. We are committed to: Fostering a collaborative and inclusive work environment. Embracing innovation and continuous improvement. Cultivating a culture of professional growth and support. Now we want to hear about YOU! Applications MUST be submitted online through the ''Apply'' button and include a Cover Letter addressing the selection criteria and Resume outlining previous academic and work experience and, if requested, include attachments of the relevant qualifications and licenses, relating to the role. For further information about this role please download the Position Description which includes the Key Duties, Responsibilities and Selection Criteria. #J-18808-Ljbffr