Job Title

This is an excellent opportunity to deliver a relationship managed service across a diverse portfolio of valued business clients and industry sectors Youll be building lasting relationships to grow the volume and value of your portfolio through consistently delivering high quality customer interactions and experiences As a key member of our team, youll be recognised for building trust and long term sustainable value for our customers and colleagues There are two roles for this position, one based in Glasglow or Edinburgh and one based in Manchester What you''ll do Well look to you to oversee the provision of excellent service to a portfolio of clients, either through face to face meetings or video, telephone and email channels. Through a proactive contact strategy, youll be working to really understand their needs and provide them with commercial and profitable advice. Additionally, youll be: Delivering new business growth through referrals, networking and business generation activities Supporting new business prospect meetings, business networking and relationship building with your internal and external network and new customer lead referrals Work collaboratively with our Consultancy Delivery team to make sure that services are delivered in line with customer expectations and timescales Proactively managing client retention and renewal pricing conversations for your own portfolio and in support of others Maintaining a fully up to date contact strategy plan, focusing on developing new business income and achieving agreed income goals Supporting other clients as well as your own, and colleagues with complex technical issues The skills you''ll need Were looking for someone with a strong customer focus and professional qualifications in Employment Law or HR. Youll have extensive experience in a role relating to employment law, employment relations or HR, and youll also have a background in dealing with the provision of advice for complex matters. Well also be looking for you to have: Extensive experience of identifying customer needs, identifying risks and prioritising recommendations The ability to identify and lead business solutions, bespoke service offerings to customers and provide commercial price quotes Excellent time management skills and a flexible approach to serve customers at times that meet their needs Strong communication and interpersonal skills #J-18808-Ljbffr