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Join to apply for the Customer Success Manager role at Atomi1 day ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager role at AtomiGet AI-powered advice on this job and more exclusive features.Join Atomi: Reinvent how the world learns.At Atomi, we''re on a mission to unlock human potential by transforming the way students learn and teachers teach. Our platform combines cutting-edge technology with a creative, human-first approach, turning complex ideas into simple, engaging experiences for students, educators, and parents everywhere.Were driven by curiosity, humility, and a relentless focus on quality and innovation. At Atomi, your ideas matter, your creativity counts, and your work directly impacts how hundreds of thousands of learners engage with education around the globe.Come build something remarkable with us.The opportunityAs a Customer Success Manager whos passionate about improving education and great at building strong, trusted relationships, youll be the go-to person for schools using Atomi, helping them roll out the platform, embed it into their teaching and learning practices, and get real results for both students and teachers.Youll coach school leaders and teachers, lead workshops and training, track usage data to drive adoption, and feed insights back into our product and marketing teams. Youll also help shape our broader customer success strategy and contribute to the education community through events, case studies and content.This is a hands-on role based in NSW (Greater Sydney Metro area preferred), and requires regular travel to schools, so youll need your own transport and a valid drivers licence. Experience working in or with the education sector and/or SaSS organisations is highly regarded.At Atomi, we aim to move quickly and keep things transparent. Once youre into the interview stage, well make sure you get meaningful feedback and insights from the team. For this role, you can expect the process to look like this:Interview Round 1: Role Fit and Culture InterviewInterview Round 2: Technical Assessment (Role Play Exercise)Interview Round 3: Cross-functional InterviewWhat You''ll DoLead school-wide onboarding and change management, helping teachers and execs confidently roll out and embed AtomiDeliver engaging training and support -- from in-person workshops to webinars tailored to school needsBuild trusted relationships with school leaders, becoming their go-to for strategy, support and best practiceUse data and insights to drive adoption, solve problems early and ensure long-term successWork closely with Sales, Product and Marketing to improve the customer experience and share impact storiesWhat You''ll Bring to AtomiExperience in customer success, expansion or account executive rolesPrevious working experience in education and/or SaaS highly desiredConfidence presenting and running training sessions with a wide range of audience -- including senior school leaders and governing bodiesStrong relationship-building skills, with a proactive and collaborative mindsetComfortable with data, CRM tools (like HubSpot) and working cross-functionally to improve outcomesBased in NSW (Greater Sydney Metro preferred), with access to a car and able to travel as neededA valid Working With Children Check (or ability to obtain one)Working at AtomiTailored flexibility: Enjoy work-life balance with hours that adapt to your needs, whether for university, family or personal time.Generous leave: Experience unlimited paid leave options as a permanent team member.Location Independence: Work from Sydney, interstate or wherever you find inspiration.Growth and development: Use ongoing opportunities to improve your skills and expand your knowledge.Holistic wellbeing: Benefit from a comprehensive employee assistance program subscription and additional wellbeing leave, supporting your best self.Parental support: Enjoy 14 weeks of paid leave for new parents, with additional leave specifically for birthing parents.Work with the best: We know you want to work alongside the best, so we work hard to hire only the best.Regular social in-person and remote events: Including team sports competitions, trivia nights and themed annual events.Atomi access: Enjoy free Atomi services for you and your family.Onsite teams: Our Sydney office is ideally located in a central setting with cafes, shops and public transport nearby.How to applyIronically for an education company, were not huge sticklers for qualifications. Were more interested in how your skills and experience can contribute to our team. Make sure to include links to any relevant projects, like your portfolio, writing, GitHub, etc. - whatever helps us understand what you''re good at, what you''re passionate about, and why youd be a great fit at Atomi.We also know great people come from all kinds of backgrounds, so even if you don''t meet all the requirements we''ve listed, you should still apply.Please note: You''ll need full Australian working rights, transportation, and the ability to obtain a Working with Children Check for this role.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales, Customer Service, and Information TechnologyIndustriesE-Learning ProvidersReferrals increase your chances of interviewing at Atomi by 2xSign in to set job alerts for Customer Success Manager roles.Sydney, New South Wales, Australia 4 hours agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 8 hours agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 4 hours agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia A$100,000.00-A$135,000.00 3 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia A$120,000.00-A$140,000.00 3 weeks agoCustomer Success Senior Manager - Global Mobility & Travel ManagementSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoCustomer Success, Associate Manager - Global Delivery PartnershipsSydney, New South Wales, Australia 2 days agoSt Leonards, New South Wales, Australia 2 hours agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 5 days agoMillers Point, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 1 day agoIngleburn, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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